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Premium Research Apr 2026
... demonstrate the business value of AI, as it is often indirect, nonfinancial, and long-term. Success requires shifting from IT metrics to business outcomes of AI. CIOs can learn how to tell AI value stories by drawing insights from success stories and identifying the value outcomes of AI. Insights at a Glance Issue ...

Analyst(s):   Shivani Palepu
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Research Jun 2026
... memory and power walls risk threatened profitability as scaling agentic AI demands efficiency. To protect margins, product leaders must upgrade application architectures so they map to specialized accelerators and embed agent harnesses in platforms to dynamically route workloads. Overview Strategic Planning ...

Analyst(s):   Walker Black
Premium Research Jul 2026
... Government CIOs will face increased contract costs as vendors look to recover AI investments and increase revenue by driving lock-in, reducing competition, and creating complex pricing models. This research will outline specific actions CIOs can take now to avoid cost escalation. Insights at a Glance ...

Analyst(s):   Rishi Sood   |   Whit Andrews
Premium Research Sep 2024
... Generative AI service deployment is a priority for marketing, sales and customer service leaders. By understanding these functional leaders’ priorities, challenges and targeted outcomes, tech services leaders can design offerings that meet the market’s requirements. Overview Analysis Conclusion Gartner ...

Analyst(s):   Scott Frederick   |   Tom Coshow
Premium Research Jun 2025
... organizations adopt AI to increase productivity, few achieve the expected gains and may even see declines. This research helps CHROs guide their organizations toward a human-centric AI strategy that improves productivity by prioritizing employee needs and collaborating with them in AI implementation. Gartner ...

Analyst(s):   Amrita Puniani
Premium Research Aug 2026
... Gartner’s 2026 Eye on Innovation Awards reveal six trending use cases driving substantive, measurable results with agentic AI and nonagentic AI in global manufacturing organizations. This presentation showcases the business needs, solutions and tangible outcomes for each of 26 apt case examples. High-Level ...

Analyst(s):   Lachezar Manasiev   |   Brady Barnes   |   Kentaro Shikanai   |   Alexander Hoeppe   |   Rajan Saini   |   Yu Kaku
Research Nov 2017
... Impatient for federal legislative action, U.S. states are pursuing Medicaid and Affordable Care Act waivers to achieve their access and savings goals. Payer CIOs must invest in new IT capabilities now to satisfy customers under growing program variations. Analysis State Attempts to Bend ACA and Medicaid ...

Analyst(s):   Bryan Cole
Research Jun 2026
... Access Insights Already a Gartner client? AI-driven managed services are creating new forms of vendor lock-in through embedded models, automation and vendor-controlled innovation. IT sourcing, procurement and vendor management leaders should act now to strengthen governance, portability and commercial ...

Analyst(s):   Shubham Rathore
Conference June 7 - 8
... Glance Discover next year’s topics, covering emerging trends and key challenges in sales. Deep dive into essential topics, including AI in sales, customer acquisition, retention and growth. Agentic AI in Sales Uncover how agentic AI is transforming sales, driving action and insights, enhancing decision making ...
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