... As AI agents move from pilots to production, enterprises stall mainly on trust and integration, not agent development. This research helps leaders understand and prioritize Agent Operations to ensure reliability, traceability, cost control, and accountability at scale. Insights at a Glance Issue Context ...
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... CEOs plan to fuel the next wave of growth by taking costs out of the business, reinvesting in growth areas and capitalizing on AI. Realizing this vision demands a fundamental transformation in how work is executed across the enterprise. How will CHROs approach this shift and rise to the challenge? Join ...
... AI acceleration has reinforced the importance of a cohesive cloud strategy as urgent for business success. This research equips heads of I&O with a practical framework to build a living cloud strategy, ensuring alignment with critical business initiatives and outcomes. Insights at a Glance Issue Impact ...
... In an AI world where technology makes everything faster, organizations need to protect the human experience to avoid becoming a sterile output generator. CHROs can use rituals — intentional, planned acts performed regularly to drive purpose and connection — as part of organizational culture strategies ...
... operations and HR shared services teams face mounting efficiency and employee experience expectations. CHROs can use this research to pinpoint where AI agents solve HR ops challenges — like high volumes, administrative burden, and inconsistent service — to elevate impact across the organization. Insights ...
... The 2026 Gartner CCO Spend Survey data shows that Communications is shifting resourcing to PR, AI and analytics to enable more data- and tech-driven impact and address broader business transformation challenges. This research empowers CCOs to benchmark and optimize budgets and resourcing decisions. ...
Analyst(s): Patryck Allen | Iliyana Hadjistoyanova
... Access Insights Already a Gartner client? Agentic AI is rapidly expanding CRM autonomy across marketing, sales, service and digital commerce. However, without explicit boundaries for human judgment, enterprises risk degrading customer trust, brand consistency and governance. This research provides enterprise ...
... Insights Already a Gartner client? CPOs must keep their talent strategically relevant and engaged to prevent skill gaps and talent dissatisfaction caused by AI disruptions. Use this research to create an engaged and high-performing procurement team through career development opportunities, including career pathing ...
... Artificial intelligence leaders are responsible for accelerating AI-driven transformation and innovation across business units and functions. This job description highlights the need for an AI Leader and defines the role’s responsibilities. When to Use Directions for Use Gartner Research ...