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Premium Research Jan 2024
... mixed results as end-of-year spending remained subdued. This creates a guarded view on 2024, with high-tech product leaders having to contend with generative AI and the need to reignite demand. Overview Introduction Impacts and Recommendations Gartner Recommended Reading Gartner Research ...

Analyst(s):   Christy Ferguson   |   Dennis Gaughan   |   John-David Lovelock   |   Eric Goodness   |   Eric Trenk   |   Mark McDonald   |   Adam Woodyer
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Research Jun 2017
... Deep learning has delivered big technology breakthroughs recently and is regarded as the major driver toward artificial intelligence. It will greatly impact most industries over the next three to five years, but data and analytics leaders should act now to understand its benefits and challenges. 主要观点 ...

Analyst(s):   Alexander Linden   |   Owen Chen
Premium Research Jun 2026
... Narrowly focusing AI productivity on sales processes can unintentionally impact the buyer’s experience. Use this workshop template to clarify sales’ AI goals, map AI use cases to buying stages, and align stakeholders on metrics for improved sales outcomes. When to Use Directions for Use Gartner Insights ...

Analyst(s):   Wendy Butler-Mafuz   |   Alyssa Cruz   |   Dan Gottlieb   |   Sandhya Mahadevan
Premium Research Feb 2024
... Customer service and support leaders may be tempted to pursue a talent strategy focused on replacing employees with emerging technologies like generative AI. However, organizations that use technology to enable, not replace, employees will see greater returns. Overview Conclusion Recommendations Presentation ...

Analyst(s):   Melissa Fletcher   |   Emily Potosky   |   Michael Rendelman   |   Kathy Ross
Premium Research Aug 2026
... As economic uncertainty raises pressure to justify sales technology spending, traditional ROI approaches often fail to capture the full value of incorporating sales technology into operations. Sales operations leaders must choose the most relevant method for demonstrating the value of sales technolo ...

Analyst(s):   Steve Rietberg
Research Aug 2026
... Access Insights Already a Gartner client? Organizations fail to secure top IT talent because candidates’ expectations are evolving faster than traditional hiring practices, driving offer rejections and widening the skills gap. This research outlines five strategies for CIOs to strengthen hiring practi ...

Analyst(s):   Mbula Schoen
Premium Research Sep 2026
... While product leaders estimate a 35% productivity boost from GenAI, these gains are based on perceived impact to daily tasks, not business value. Speeding up “busy” work only drives true business value and productivity gains if teams use the saved time for higher-impact, productive outcomes. Insights ...

Analyst(s):   Chris Meering
Research Aug 2026
... Access Insights Already a Gartner client? Due to Mythos and Daybreak announcements, heads of I&O are being called upon by senior leaders to improve their endpoint security. There are three actions heads of I&O can take now and two actions digital workplace leaders can take to demonstrate immediate imp ...

Analyst(s):   Todd Larivee   |   Sunil Kumar
Q&A June 20 2023
... microapps to augment knowledge workers using generative AI and boost employee productivity. Q: How could generative microapps augment the human workforce? A: Gartner predicts that by 2026, 50% of office workers in Fortune 100 companies will be AI-augmented in one form or another, either to boost productivity ...
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