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Research Jul 2026
... Access Insights Already a Gartner client? AI-driven speed is often assumed to lower costs, but new AI-related expenses challenge that view. Software engineering leaders must plan for variable AI consumption and amplified downstream costs such as verification, rework, security and compliance to avoid ...

Analyst(s):   Aaron Harrison   |   Luke Parker   |   Keith Holloway   |   Deacon D.K Wan
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Premium Research Feb 2024
... Surprises Act require strategic focus and tactical implementation of digital health navigation tools to improve experience. U.S. healthcare organization CIOs should use this research to position their organizations to thrive in a changed market. Overview Introduction Analysis Gartner Recommended Reading ...

Analyst(s):   Robert Potts   |   Connie Salgy
... Are Piloting or Using Artificial Intelligence Bots and Virtual Customer Assistants Gartner Research Reveals What Technologies are Truly Having an Impact on Service Organizations Worldwide Thirty-seven percent of service leaders are either piloting or using artificial intelligence (AI) bots and virtual customer ...
... Accelerators, each aligned to what CSCOs care about most. Check out sample titles below, and connect with us to learn how you and your team can start collaborating today: Lead a Supply Chain Organizational Redesign Deploy Artificial Intelligence (AI) Pilots in the Supply Chain Develop an End-to-End (E2E ...
Premium Research Jun 2026
... CEOs say AI is creating value — but what do they actually mean? This breakout analyzes S&P 1200 earnings calls to show how AI value claims are shifting from productivity to operating metrics: cost to deliver, value delivered, risk, retention, conversion and competitive positioning. Overview Gartner Recommended ...

Analyst(s):   Nate Suda
Article April 22 2026
... What to do next to lead the shift to AI-first finance AI has ushered in the biggest transformation to finance since the digital spreadsheet, requiring CFOs to act as catalysts for fundamental change by leading the shift from legacy systems and mindsets to an agile, AI‑powered finance function. That vision ...
Research Jun 2026
... Insights Already a Gartner client? As PPM leaders adopt and scale agentic AI, data readiness has become a crucial roadblock for adoption. Use these techniques to develop high-quality data that can enable effective and efficient AI agents. Insights at a Glance Strategic Planning Assumptions Impact Actions ...

Analyst(s):   Faisel Pervaiz   |   John Williams
Premium Research May 2026
... AI will radically transform the software engineer role. Software engineering leaders should use these four emerging role archetypes to inform the redesign of the software engineer role and enable their staff to take on new skills and responsibilities to maximize value from AI. Insights at a Glance Strategic ...

Analyst(s):   Neha Agarwal   |   Brian Minning   |   Nitish Tyagi   |   Luke Parker
Premium Research May 2026
... Industrial AI falters when plant teams can’t understand how or why black-box models make recommendations, undermining trust and creating explainability debt. To avoid this, CIOs must embed a trust trifecta: transparency, accountability and explainability across their AI strategy and throughout the life ...

Analyst(s):   Evun Wyer
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