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Premium Research Sep 2024
... The 2025 Gartner CIO and Technology Executive Survey provides valuable insights into healthcare providers’ digital strategies, spending trends and investment priorities, such as AI and cybersecurity. CIOs can use this presentation to inform or validate their strategy and investment planning. Gartner ...

Analyst(s):   Veronica Walk
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Podcast October 07 2025
... Costs with Generative AI Read For AI Value, Focus on Your Use Cases Gartner ThinkCast Hosted by: Karen Lockhart Gartner ThinkCast puts you at the intersection of business and technology with insights from the top analysts on how to build a more successful organization, team and career in the digital ...
Premium Research Mar 2024
... Customer service and support leaders are excited about the transformative opportunities that generative AI offers. Product leaders implementing GenAI should prioritize the use cases outlined in this research to drive higher retention and growth. Gartner Research ...

Analyst(s):   Alexandre Oddos
Premium Research Apr 2024
... The rapid advancements in generative AI, workflow automation and orchestration technologies have made conventional service desks antiquated. I&O leaders must transition this reactionary function into a proactive incident prevention and automated fulfillment center. Gartner Research ...

Analyst(s):   Chris Laske
Premium Research Jan 2026
... AI-powered decision intelligence is reshaping government decision-making processes embedding AI into accountable decision flows, improving speed and accuracy. This note provides CIOs insights to guide this transition where AI evolves from supporting decisions to actively engineering them — while safeguarding ...

Analyst(s):   Daniel Nieto
Premium Research Apr 2024
... technical professionals rush to implement generative AI solutions in their organizations, data quality remains a top concern for data and analytics leaders. This session provides guidance on the key practices technical professionals can utilize to ensure their data is AI-ready. Session Description Gartner Recommended ...

Analyst(s):   Jason Medd
Premium Research Apr 2026
... Bank CIOs are evaluating how best to implement AI-driven digital banking solutions to drive future growth and competitiveness. This research explores how AI modular architecture, CX platforms and security controls can align technology investments with AI-based innovation and business outcomes. Insights ...

Analyst(s):   Kristy Waterhouse   |   Mary Yan
Premium Research Apr 2026
... Agentic AI blurs the line between IT and HR, creating new capabilities at the tech-talent intersection that neither function can own alone. CIOs must establish a new model of shared ownership with the CHRO to embed AI agents, design the human-machine workplace and accelerate AI value. Insights at a Glance ...

Analyst(s):   Lily Mok   |   Kristin Sherwood   |   Tanya Arora   |   Josie Xing   |   Katie Sutherland   |   Aviral Vyas   |   Sneha Ayyar   |   Mark Whittle   |   Kabeh Vaziri
Research Dec 2025
... principles to operationalize responsible AI. This research presents a five-step framework for translating responsible AI principles into practical design practices that help mitigate bias, build trust and ensure inclusive outcomes throughout all stages of AI development. Insights at a Glance Strategic ...

Analyst(s):   Afraz Jaffri   |   Erick Brethenoux
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