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Announcement September 27 2023
... Champion AI TRiSM to Improve AI Results Gartner Analysts Discuss the Management of AI Risks at Gartner Security & Risk Management Summit 2023, 26-28 September, in London, UK By 2026, organisations that operationalise artificial intelligence (AI) transparency, trust and security will see their AI models ...
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Premium Research Apr 2024
... The recent ransomware attack on Change Healthcare led to broader industry disruption for care delivery organizations. CIOs can use this research to assess risk exposure and strengthen incident response and mitigation plans, particularly regarding revenue cycle management. Gartner Research ...

Analyst(s):   Robert Potts
Premium Research Jan 2026
... AI-powered decision intelligence is reshaping government decision-making processes embedding AI into accountable decision flows, improving speed and accuracy. This note provides CIOs insights to guide this transition where AI evolves from supporting decisions to actively engineering them — while safeguarding ...

Analyst(s):   Daniel Nieto
Research Dec 2025
... principles to operationalize responsible AI. This research presents a five-step framework for translating responsible AI principles into practical design practices that help mitigate bias, build trust and ensure inclusive outcomes throughout all stages of AI development. Insights at a Glance Strategic ...

Analyst(s):   Afraz Jaffri   |   Erick Brethenoux
... considering the adverse global economic headwinds. In addition, 56% plan to accelerate their digital business investments. Artificial intelligence and machine learning (AI/ML) emerged as among the most chosen technologies being discussed by board members at 48%. All in all, the event was a rousing success, leading ...
Premium Research Jul 2026
... AI lets employees build capabilities faster than organizations can absorb them. CIOs who treat the resulting friction only as a nuisance risk missing scarce AI talent. Learn how to identify, govern and develop AI builders without suppressing responsible innovation. Insights at a Glance Issue Impact ...

Analyst(s):   Lori Blickensderfer   |   Bill Blosen   |   Chris Howard   |   Tori Paulman   |   Shawn Murphy   |   Jaime Capella   |   Val Sribar   |   Kevin Smith
Premium Research Nov 2024
... Hopper’s generative AI-powered interactive voice response delivers seamless self-service issue resolution in the voice channel. Customer service and support leaders can use Hopper’s strategy to implement low-effort, conversational issue resolution with GenAI. Gartner Research ...

Analyst(s):   Emily Potosky   |   Olivia Foster
Premium Research Nov 2024
... Generative AI is enhancing sales enablement’s agility in delivering training for critical commercial initiatives. Learn how enablement leaders can use GenAI tools to respond faster to increasingly dynamic market conditions. More Detail Gartner Recommended Reading Gartner Research ...

Analyst(s):   Bill Yetman
Premium Research Apr 2026
... Bank CIOs are evaluating how best to implement AI-driven digital banking solutions to drive future growth and competitiveness. This research explores how AI modular architecture, CX platforms and security controls can align technology investments with AI-based innovation and business outcomes. Insights ...

Analyst(s):   Kristy Waterhouse   |   Mary Yan
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