... Service and support leaders are hoping to cut costs through rapid headcount reduction. But organizations that win the AI transformation race recognize the need to intentionally reshape, not replace, their workforce, and build a strategy around improving the value their employees provide. Insights at ...
Analyst(s): Emily Potosky | Kathy Ross | Daniel O'Sullivan | Brett Overbey | Patrick Quinlan
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... As AI continues to transform enterprises, the risk for HR is failing to step into a strategic role at this critical inflection point. CHROs must redefine HR’s value proposition to drive transformation by defining and supporting not just the organization’s workforce, but the work itself. Insights at a ...
... Vendors of major enterprise platforms — from ERP and CRM to ITSM — are rapidly developing agentic AI features, including agents, agent builders and agent-assisted automation. CIOs need clarity on the feasibility, adoption barriers and risks of these features to guide enterprise expectations and adoption ...
... omnichannel strategies to avoid the collapse of digital marketing performance. This research presents practical methods of organizing teams, establishing an AI-powered infrastructure and demonstrating value. Insights at a Glance Strategic Planning Assumption Impact Actions Cautions How to Execute Success Measures ...
Analyst(s): Matt Moorut | Amy Abatangle | Suzanne Schwartz | Chris Beland | Kassi Socha | Kristina LaRocca-Cerrone | Brad Jashinsky
... Traditional NOCs struggle as event volumes grow, costs rise, and manual change slows delivery. Without change, risk increases. Heads of I&O must adopt an AI-enabled NOC using VibeOps and agentic NetOps to reduce incident noise, accelerate changes, while maintaining governance and accountability. Insights ...
... Access Insights Already a Gartner client? As AI automates activities like content creation for L&D, the traditional instructional designer job will need to transform. HR leaders can use this guide to plan the job redesign and support instructional designers throughout the change. Insights at a Glance ...
... Access Insights Already a Gartner client? AI is moving faster than most governance efforts to mitigate its risks. This edition of Gartner’s Quarterly AI Risk Pulse addresses the most frequently asked questions from leaders responsible for AIin 3Q of 2026. Strategic Planning Assumption Analysis Research ...
Analyst(s): Annisa Firdaus | Antonia Roesler | Claire Song | Nitish Tyagi | Joel Backaler
... Accountability does not vanish as decisions automate, it is either preserved by design or lost by default. Many CIOs equate minimal intervention with AI maturity, shifting budgets to agentic architectures while underfunding human oversight. Each removed review layer heightens the chance of errors, compliance ...
... collaborated to publish the first comprehensive defense-relevant guidance naming and prescribing controls for a full taxonomy of noncooperative agentic AI behavior. The document is advisory, but its controls are likely to shape future potential binding and quasi-binding language to come. Defense CIOs and ...