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Premium Research Jun 2026
... Multiagent AI systems can drive autonomous operations but require extensive risk management. Simulation twins — advanced digital replicas of physical assets with simulation capability — offer oil and gas CIOs a pathway to derisk multiagent development and improve scalability. Insights at a Glance Strategic ...

Analyst(s):   Simon Cushing   |   Ricardo Chang
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Premium Research May 2026
... AI is expanding the definition of what constitutes “a product” by fundamentally reshaping boundaries, ownership and expectations. Chief product officers need to react to these key trends as their responsibilities will change as the discrete and siloed products of the past disappear. Insights at a Glance ...

Analyst(s):   Charles Sutherland
Research Sep 2024
... Access Research Already a Gartner client? In the coming years, advancements driven by AI, generative AI, and immersive technologies will revolutionize how tech CEOs and teams operate. Customer acquisition will be radically transformed through immersive hyperpersonalization, advanced predictive analytics ...

Analyst(s):   Warren Johnstone   |   Patrick Stakenas   |   David Kung
Premium Research Dec 2024
... Retailers are investing in industry cloud platform offerings as an expedient way to access innovative technologies like data analytics, AI and generative AI. Retail CIOs can use this infographic to see how their peers adopt ICPs to deliver relevant retail business outcomes. Overview Gartner Recommended ...

Analyst(s):   Sandeep Unni
Premium Research Aug 2026
... Because AI models drift and learn continuously, a traditional “set-and-forget” approach to designing operating models is fatal. CIOs must embed continuous improvement into the technology operating model so that it can evolve with changing business needs and market conditions. Insights at a Glance Strategic ...

Analyst(s):   Vishnu Kumar   |   Neil Osmond
Premium Research May 2026
... Vendors of major enterprise platforms — from ERP and CRM to ITSM — are rapidly developing agentic AI features, including agents, agent builders and agent-assisted automation. CIOs need clarity on the feasibility, adoption barriers and risks of these features to guide enterprise expectations and adoption ...

Analyst(s):   Meghna Joshi
Research Apr 2026
... Accountability does not vanish as decisions automate, it is either preserved by design or lost by default. Many CIOs equate minimal intervention with AI maturity, shifting budgets to agentic architectures while underfunding human oversight. Each removed review layer heightens the chance of errors, compliance ...

Analyst(s):   Evun Wyer
Premium Research Jan 2024
... Generative AI use cases in sales that show the greatest immediate promise are those addressing frontline seller productivity, such as AI-enabled seller assistants. Product leaders targeting sales technology buyers can use early adoption trends to inform solution choice and messaging to win early with ...

Analyst(s):   Dan Gottlieb   |   Derry Finkeldey
Premium Research Dec 2024
... AI and generative AI are transforming enterprise operations. The Cool Vendors in Gartner’s 2024 research are bringing AI into all facets of organizations for productivity, efficiency and better user experience, helping CIOs support new AI workloads and defend against new AI-related threats. Overview ...

Analyst(s):   Yanni Karalis   |   Thomas Bittman
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