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Research Feb 2026
... Already a Gartner client? As AI becomes broadly adopted across product management, the product manager job must change and adapt. These insights will help guide CIOs and product leaders in redesigning the product manager job, unlocking the full potential of humans and AI in the future of work. Insights ...

Analyst(s):   Clifton Gilley   |   Tigran Egiazarov   |   Fatima Ahmed   |   Alicia Mullery   |   Chris Meering   |   Kabeh Vaziri   |   Tori Paulman   |   Shawn Murphy   |   Charles Sutherland   |   Lily Mok   |   Neha Agarwal   |   Mbula Schoen
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Research Feb 2026
... a Gartner client? As AI increasingly automates aspects of program execution, organizations have an opportunity to capture new value by redesigning the program manager job. This research guides CIOs in the redesign process, helping them unlock the full potential of humans and AI in the future of work. ...

Analyst(s):   Zainab Ali   |   Kabeh Vaziri   |   Tori Paulman   |   Jennifer Jackson   |   Shawn Murphy   |   Mbula Schoen   |   Lily Mok   |   Alicia Mullery
Premium Research Jan 2024
... U.S. healthcare payers face mounting economic and competitive pressures amid regulatory volatility and rapid emerging technology advances. This initiative helps CIOs navigate the complex industry health insurance industry landscape and deliver tangible business value from digital transformation. Scope ...

Analyst(s):   Mandi Bishop
Research Nov 2025
... gateways, with an increased focus on traceability and control for MAS. Product leaders building offerings in a MAS environment need to consider either building AI gateways or publishing to them to make their AI agent capabilities enterprise-ready. Overview Strategic Planning Assumptions Analysis Gartner Recommended ...

Analyst(s):   Radu Miclaus   |   Keith Guttridge
Premium Research Apr 2026
... Tech service leaders are relying on their AI investments and industry-specific value propositions to drive growth in 2026, but challenges deploying AI internally and building new commercial models are putting this growth at risk. Insights at a Glance Issue Context Impact Brief More Detail Gartner Recommended ...

Analyst(s):   Brendan Williams
Premium Research Feb 2026
... Digital tokenization should be used for sustaining critical AI operations in the face of regulatory and geopolitical challenges, such as evolving data residency laws and cross-border data restrictions, ensuring that AI initiatives remain resilient and future-proof. Insights at a Glance Issue Context ...

Analyst(s):   Meghan Hollis   |   Joerg Fritsch
Research Jun 2026
... Access Insights Already a Gartner client? Agentic AI changes the rules in finance functions, heightening the importance of data sovereignty and the possibility of agents behaving unpredictably. CFOs must step forward to elevate control and sovereignty to the same strategic priority as ROI. Read this ...

Analyst(s):   Geraldine Garaud
Article December 18 2025
... effective collaboration between humans and AI, allowing each to focus on what they do best. MAS use cases and industry momentum are accelerating MAS are transforming industries with applications like supply chain optimization, healthcare emergency response, cybersecurity, business process automation, and ...
Premium Research Apr 2026
... Since AI usage during customer interactions has now become pervasive, the popular “this call may be monitored or recorded” disclaimer is misleading. This research guides customer service and support leaders on updating disclosure and extending its reach in the AI era. Insights at a Glance Strategic Planning ...

Analyst(s):   Ian Elliott
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