... Customer service and support leaders face growing pressure to increase their investments inAI, but most contact center GenAI investments fail to meet their business objectives. This research explains how to rightsize AI spend and identifies leverage points to negotiate favorable CCaaS contracts. Insights ...
Analyst(s): Pankil Sheth | Jason Bridge
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... give their stakeholders options. The emergence of AI has made it clear that they need to operate strategically. Successful IT SPVM leaders will make commercial optionality, not cost optimization, the central determinant of long‑term competitiveness in the AI era. Overview Introduction Analysis Gartner Recommended ...
Analyst(s): Hannah Decker | Melanie Alexander | Yanni Karalis
... STAMFORD, Conn., August 5, 2019 Gartner Says AI Augmentation Will Create $2.9 Trillion of Business Value in 2021 Decision Support and AI Augmentation to Surpass All Other Types of AI Initiatives In 2021, artificial intelligence (AI) augmentation will create $2.9 trillion of business value and 6.2 billion ...
... Access Insights Already a Gartner client? Most enterprises will adopt agentic AI as an embedded feature in applications, minimizing deployment risks, but merely automating existing bureaucratic inefficiencies. This pragmatism delivers quick gains while delaying the true disruptive potential. CIOs must ...
... Already a Gartner client? NVIDIA’s vertical integration of its GPUs into complete system-level offerings makes it the company to beat inAI data center infrastructure and in a full platform provision. Competitors can close the gap by expanding their ecosystem, enhancing inference solutions and reducing CUDA-switching ...
... Chief supply chain officers are often curious about the generational differences that exist among employees ingenerative AI deployments and how to respond to them. Here, we uncover these differences and provide advice on improving GenAI adoption across generations. Overview Data Insights Gartner Recommended ...
Analyst(s): Tess Frenzel | Sam Berndt | Brynn Meyercord
... Structural change will redefine the environment in which healthcare provider organizations operate. Product leaders developing solutions for healthcare providers should use this research to help shape their strategic planning and calibrate investments to help buyers meet these challenges head-on. Overview ...
... Gartner client? As AI increasingly assumes data scientist tasks like data preparation and predictive modeling, the data scientist’s job must adapt to focus on strategic and advisory to translate business needs into AI-driven solutions. These insights guide CIOs and D&A leaders in redesigning the data ...
... Access Insights Already a Gartner client? Generative AI is driving a near-term increase in data center AI semiconductor revenue, while the deployment of AI into PCs, edge and endpoint devices drives longer-term revenue. AI semiconductor revenue is forecast to be $137 billion by 2027, growing by a five-year ...