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Conference September 21 - 23
... business outcomes, making IT a true engine of growth and competitive advantage. C: AI, Intelligent Applications and Emerging Trends AI and intelligent applications are redefining organizational potential. Find out the latest in AI, automation and emerging trends, as well as perspectives on intelligent applications ...
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Premium Research May 2024
... The financial burden of deploying generative AI is putting intense pressure on CIOs to prove the value of these investments. In this episode of CIO Mind, we explain how to accurately budget for GenAI and communicate its value by factoring in use cases, new cost elements, and KPIs. Overview About the ...

Analyst(s):   Rita Sallam   |   Eyad Tachwali   |   Gabriela Vogel   |   Shawn Murphy   |   Ed Gabrys
Premium Research Sep 2024
... 150 basis points due to continued cautious spending, higher capital costs and a slower-than-anticipated spend on generative AI. These factors are causing delays in large deals and reduction in expenditures, especially discretionaries. Many firms expect declines or low-single-digit growth over the next year ...

Analyst(s):   Michael Hong
Research Apr 2025
... a Gartner client? In 2025, customer service and support leaders are shifting from internal, employee-facing generative AI solutions to customer-facing ones. Leaders can use this research to benchmark their GenAI investments against their peers and track early adopters’ investments in customer-facing GenAI ...

Analyst(s):   Olivia Foster   |   J.J. Moncus   |   Melissa Fletcher
Research Jan 2024
... Already a Gartner client? Just stopping by? As organizations grapple with generative AI, productivity, efficiency and increased profitability are front and center for business leaders. Chief enterprise architects must embrace advances in AI, technology and best practices to guide the delivery of productive ...

Analyst(s):   Andreas Frangou   |   Andrew Gianni
Research Jul 2024
... Gartner client? Businesses need to update their data systems to benefit from the latest AI advancements, such as generative AI. Technology general managers can leverage GenAI growth to drive D&A service revenue by creating in-demand offerings and value propositions for GenAI, as well as new monetization models ...

Analyst(s):   Sheetal Duggal
Research Sep 2023
... Access Insights Already a Gartner client? AI and generative AI will have a profound impact on IT, but, not a commensurate impact on near-term IT spending. In 2023 and 2024, IT spending is driven by more traditional forces: profitability, labor and a wave of change fatigue. Overview Analysis Gartner Recommended ...

Analyst(s):   Linglan Wang   |   John-David Lovelock
Premium Research Apr 2026
... CFOs are rapidly increasing AI spend, but challenges with value and risk management persist. To ensure returns, CFOs must set investment priorities, define ROI standards, and strengthen AI risk governance so rising spend translates into measurable impact. Insights at a Glance Issue Context Impact Brief ...

Analyst(s):   Twisha Sharma   |   Marco Steecker   |   Grace Gstalder
Research Mar 2026
... Access Insights Already a Gartner client? Technologies like AI, GenAI and agentic AI enable solution developers to reimagine how GxP-compliant solutions operate, interact with users, and deliver value. Life science CIOs must reimagine their GxP validation strategy to ensure alignment with the technology ...

Analyst(s):   Jeff Smith
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