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Research Nov 2025
... Access Insights Already a Gartner client? Rapid AI adoption in enterprises will reduce human productivity without human-to-AI collaboration, workforce development and addressing notable skills gaps, which makes upskilling more of a priority. CIOs and AI leaders should develop a curriculum that fits learning ...

Analyst(s):   Carlton Sapp
Research Apr 2024
... Access Research Already a Gartner client? Recent advancements in generative AI and HR virtual assistants can help HR technology leaders to drive HR efficiency and improve employee experience, but deployment requires caution. Use this research to assess the benefits and risks of HR virtual assistants ...

Analyst(s):   Ranadip Chandra   |   Eser Rizaoglu   |   Helen Poitevin
Premium Research Dec 2024
... As customers turn to third-party generative AI tools to resolve service queries, customer service and support leaders can expect a decline in first-party service volumes and a reset of customers’ service expectations. This research provides guidance on how to respond to this evolving trend. Overview ...

Analyst(s):   Emily Potosky   |   Daniel O'Sullivan   |   Christopher Sladdin
Premium Research Jul 2024
... CDAOs often formalize the D&A operating model for the first time in response to rapidly changing D&A practices and technologies, such as generative AI. Foundational D&A capabilities, like D&A governance, D&A architecture and financial management, are needed to drive enterprisewide transformation. Data ...

Analyst(s):   Andrew White   |   Michael Gabbard   |   Jorg Heizenberg   |   Alan D. Duncan
Premium Research Jun 2024
... Technology vendors are incorporating generative AI to enhance the use of contextual knowledge in the customer service journey. Customer service and support technology leaders can use this Market Guide to identify the business value that such vendor innovations can deliver. Overview Strategic Planning ...

Analyst(s):   Drew Kraus   |   Pri Rathnayake
Research Apr 2025
... Already a Gartner client? The worldwide enterprise software market grew by 11.9% to reach $899.9 billion in 2024. Cloud subscription revenue accounted for a 60.1% share of the overall market. Generative AI models emerged as the fastest-growing market with a 320.4% growth rate. Overview Table of Contents ...

Analyst(s):   Julian Sun   |   Julian Poulter   |   Brandon Medford   |   Amit Goyal   |   Divyanshu Singh   |   Lisa Unden-Farboud   |   Rounak Bhattacharyya   |   Harshita Chibber   |   Shailendra Upadhyay   |   Deepali .   |   Kevin Quinn   |   Gurjyot Uppal   |   Christian Canales   |   Radu Miclaus   |   Umang Dwivedi   |   Jim Hare   |   Nicholas Carter   |   Nimit Bali   |   Sean ONeill   |   Mudit Sharma   |   Chris Pang   |   Sharat Menon   |   Kanchi Bindal   |   Arunasree Cheparthi   |   Fay Fei   |   Chandrashekar S   |   Amarendra .   |   Colin Fletcher   |   Balaji Abbabatulla   |   Akshita Joshi   |   Varsha Mehta   |   Craig Roth   |   Kelli Smith   |   Anand Chouksey   |   Namrata Banerjee   |   Alexandre Oddos   |   Rahul Yadav   |   Roland Johnson   |   Robin Schumacher
Research Apr 2025
... Access Insights Already a Gartner client? Generative AI, data and analytics, security, software applications, and cloud are the key theme areas that will drive technology investments in India over the next three years. TSPs can use this research to strategically guide their future offerings as they plan ...

Analyst(s):   Rajeev Rajput   |   Naresh Singh   |   Charanpal Bhogal   |   Alizeh Khare   |   Ehtisham Zaidi   |   Anushree Verma   |   Varsha Mehta
Research Feb 2026
... Access Insights Already a Gartner client? Recent AI product releases from Anthropic and OpenAI mark the beginning of a fundamental transformation of how enterprise software creates value. This research describes where competitive advantage consolidates in this new environment and the market sectors that ...

Analyst(s):   Alastair Woolcock
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