... By 2030, AI will not eliminate most I&O roles outright, but it will materially redesign how they create value. The primary shift is from people directly operating infrastructure to people engineering platforms, supervising automation, and governing AI-driven operations. Insights at a Glance Strategic ...
Analyst(s): Ashish Banerjee | Erin Pierre | Autumn Stanish
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... Access Insights Already a Gartner client? Managing customer inquiries in order-to-cash (O2C) is resource-intensive and difficult to automate with traditional technology. Chief financial officers can follow Meta’s agentic AI-building approach to automate judgment-based order-to-cash processes and increase ...
... trends Government CIOs can capitalize on momentum provided by the EU Digital Omnibus on AI to prioritize mission impact, sandbox use, and preparation for tighter governance in their AI deployments. It delays high‑risk AI Act rules to 2027 and 2028, creating a window for more phased deployment. Analysis ...
Analyst(s): Daniel Nieto | Arthur Mickoleit | Nader Henein | Robert Stoneman
... Heads of infrastructure and IT operations can compare their AI adoption and AI ROI with 782 peers to see if they are capturing real value or falling behind. Use this benchmark to assess portfolio size, evaluate success rates of use cases, identify safe bets and risks, and pinpoint success drivers. When ...
... U.S. healthcare payer CIOs need to free up IT budget for IT innovation to succeed in 2017. This insight and advice will inform CIOs modernizing their administrative systems how to sell cost optimization proposals based on the ultimate value to business stakeholders. Analysis Introduction Centralize, ...
... SaaS contracts were likely developed and signed prior to any type of concerns related to AI. IT sourcing, procurement and vendor management leaders must use this research as a guide to the top five areas to mitigate AI exposure. Insights at a Glance Impact Actions Cautions How to Execute Success Measures ...
... AI co-scientists are a new class of agentic R&D partners. This research defines their core capabilities and agency spectrum to help life science CIOs navigate the gap between hype and the practical reality of AI as a human-led enabler of scientific R&D. Insights at a Glance Strategic Planning Assumption ...
... insurance CIOs need to prioritize sustainable, long-term business outcomes when deploying AI and automation technologies. This research provides a four-step approach to help CIOs to drive process success using AI and automation technologies. Insights at a Glance Impact Brief Actions Actions and Cautions ...
... HRBPs face a challenging 2026 as AI reshapes work. This document provides HRBPs with strategic insights and actionable steps to align with 2026 future of work trends, focusing on AI integration and overcoming execution challenges. Insights at a Glance The Growing Gap Between Business Goals and Workforce ...