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Premium Research Feb 2026
... High-growth firms differentiate by shifting AI from “value-expected” deal mechanics to “value-added” postclose execution. Based on the 2026 Gartner Growth Agenda Survey, CIOs must reorient AI to stabilize talent and accelerate integration, protecting deal value where execution risk is highest. Insights ...

Analyst(s):   David Furlonger   |   Andy Rowsell-Jones
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Research Feb 2026
... Already a Gartner client? Achieving ROI from customer service AI is not a foregone conclusion — despite its potential, most organizations struggle to realize tangible savings. To deliver sustainable value, service and support leaders must manage AI efforts across these three levers: Investment, Costs, and ...

Analyst(s):   Brett Overbey   |   Emily Potosky   |   Daniel O'Sullivan
Premium Research Mar 2026
... AI data centers are shifting to 800VDC power architecture, enabling higher power density, improving efficiency, and supporting next-generation AI processors. This transition drives the adoption of SiC and GaN semiconductors and integrated power solutions, creating new dynamics for supply chain and reshaping ...

Analyst(s):   Menglin Cao
Research Dec 2025
... Access Insights Already a Gartner client? AI agents are emerging in B2B martech solutions; however, marketers may lack trust in agents for high-risk marketing activities. To mitigate risk and deliver business results, demand generation leaders must invest in people, process and tech to validate agent ...

Analyst(s):   Ray Pun   |   Amy Jenkins
Research Feb 2026
... Insights Already a Gartner client? Securing AI agents requires governing autonomous actions, since prompt filtering fails and some agents lack prompt interfaces while still capable of destructive behavior. Product leaders must build security mechanisms into AI agent orchestration platforms to enforce real-time ...

Analyst(s):   Mark Wah   |   David Senf
Research Sep 2017
... management business silos and organizational inertia impede payers' progress on value-based payments. U.S. healthcare payer CIOs must spark the transformation process by engaging business owners in PNM IT system consolidation. Analysis Payers' Current PNM Operating Model Is Broken Address Internal Business ...

Analyst(s):   Bryan Cole
Premium Research Jun 2025
... collaboration with human resources (HR) and other business units to support skill transformation of nontechnical stakeholders amidst advancements in artificial intelligence (AI). It explores members’ strategies for skill transformation, systems for tracking skills, critical competencies, the requisite cultural ...

Analyst(s):   Consult the Board Research Team
Research Jun 2026
... Insights Already a Gartner client? “Black-box” AI product development increases client exposure to operational failures, regulatory penalties and erosion of client trust. Addressing black-box pitfalls is crucial to broad market adoption of agentic AI capabilities in cyber-physical system environments. Overview ...

Analyst(s):   Ruggero Contu   |   Maryam Hassanlou
Research Mar 2026
... Access Insights Already a Gartner client? As AI capabilities mature, the IT service desk analyst job is shifting, not fully disappearing. Analysts’ new remit will focus more on orchestration, collaboration, and process design. These insights help CIOs understand how the job is changing and take steps ...

Analyst(s):   Tori Paulman   |   Chris Laske   |   Mbula Schoen   |   Shawn Murphy   |   Kabeh Vaziri   |   Federico De Silva   |   Lily Mok   |   Chris Matchett   |   Alicia Mullery
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