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Research Jun 2017
... business lines. Analysis Risk-Adjusted Revenue and Provider Reimbursements Drive Payer Financial Performance Medicare Advantage Managed Medicaid Affordable Care Act (ACA) Individual and Small Group Segments Non-ACA Commercial and Provider Markets CIOs Must Drive RAO IT System Deployment RAO Has Become More Complex ...

Analyst(s):   Bryan Cole
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Research Sep 2026
... Access Insights Already a Gartner client? Scaling AI agents in production requires engineering for reliability. Software engineering leaders should use the AI agent development life cycle and engineering practices to design, build, deploy and operate AI agents. Insights at a Glance Strategic Planning Assumption ...

Analyst(s):   J.P. Thompson   |   Tigran Egiazarov   |   Alex Coqueiro
Research Dec 2025
... Access Insights Already a Gartner client? Digital ethics has evolved from a peripheral concern to a strategic business imperative as agentic AI systems gain autonomy and influence. Executive leaders should move beyond checklists and adopt a use-case-driven approach that embeds ethics into decision making ...

Analyst(s):   Frank Buytendijk   |   Svetlana Sicular   |   Bart Willemsen   |   Lydia Clougherty Jones   |   Jim Hare
Research Sep 2025
... third-party applications quickly, either through approved or shadow AI usage. Cybersecurity and AI leaders must pilot AI usage controls now as part of a broader AI governance and security strategy to mitigate multiple risks associated with AI. Overview Introduction Description Benefits and Uses Risks Adoption ...

Analyst(s):   Jeremy D'Hoinne   |   John Watts
Webinar On-Demand
... ‑sharing culture, dedicated roles, formal processes and sound governance. In this webinar, Gartner experts outline the defining characteristics of effective KM programs and the common mistakes that often undermine both KM and AI initiatives. Return to this web page to watch the webinar. Contact us at ...

Analyst(s):   Kim Hedlin   |   Lauren Villeneuve
Research Nov 2025
... The proliferation of AI technologies without a cohesive integration strategy threatens business value by increasing interoperability challenges and undermining existing governance. Software engineering leaders must guide their teams in building secure, scalable, and governed AI applications using MCP ...

Analyst(s):   Alex Coqueiro
... decisions in a rapidly evolving market. How Gartner helped Gartner partnered with Allianz Türkiye to accelerate its AI and data strategy through executive engagement, analyst expertise, and proven frameworks. By facilitating leadership discussions on both the opportunities and risks of AI, Gartner helped ...
Premium Research May 2026
... Gartner First Takes Fresh insights on emerging trends Enterprise applications leaders must avoid general-purpose AI for critical enterprise workflows, given ServiceNow’s move to push governed AI specialists into Microsoft 365. This move signals that SaaS value has shifted to domain specialism. Leaders must ...

Analyst(s):   Johan Jartelius   |   Olga Martí   |   Simon Whight
Announcement June 12 2019
... Must Understand Implications of Virtual Customers on the Enterprise The proliferation of Internet of Things (IoT)-connected devices and artificial intelligence (AI)-enabled virtual personal assistants (VPAs) gives rise to a new way to serve customers and a new, virtual customer to serve. However, five ...
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