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Premium Research Jul 2024
... Data observability has become essential to ensure reliable data pipelines across data ecosystems and support emerging AI/generative AI use cases. D&A leaders should use this research to enhance their understanding of the four key features offered by data observability tools. More Detail Gartner Recommended ...

Analyst(s):   Melody Chien   |   Lydia Ferguson   |   Jason Medd
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Webinar On-Demand
... While chatbots have become more user-friendly with the advent of generative AI (GenAI), satisfaction with this technology is still low. Chatbots that fail to use historical recall or personalized responses lead to lower user engagement, as users feel disconnected and experience slower resolutions. Chatbots ...

Analyst(s):   Tyler Cheney   |   Hemant Narang
Premium Research Jul 2024
... To address risks associated with GenAI, cybersecurity is only the beginning. This excerpt from the webinar Generative AI: Key Considerations for Communications helps communications leaders treat critical vulnerabilities — from reputational damage to intellectual property theft. Overview Gartner Research ...

Analyst(s):   Patryck Allen
Premium Research Mar 2025
... Generative AI will redefine global workforces by accelerating learning, magnifying skills and unleashing creativity. Customer service and support leaders should prioritize deploying GenAI solutions to workers who will benefit the most from it. Gartner Recommended Reading Gartner Research ...

Analyst(s):   Nate Suda   |   Michael Rendelman
Research September 23 2026
... Evolve Your AI Services Strategy Beyond Digital Execution Move beyond commoditized digital services and deliver outcome-driven AI experiences in the physical world The AI services market is rapidly splitting into two distinct paths: commoditized digital execution and higher-value, outcome-based AI services ...
Research Aug 2026
... Access Insights Already a Gartner client? AI-driven and autonomous workflows are transforming how work gets done but also introducing a raft of new data security challenges. The vendors in this report are driving the evolution of data security by addressing areas where traditional, static security controls ...

Analyst(s):   Paulo Aresta   |   Joerg Fritsch   |   Niyati Daftary   |   Andrew Bales   |   Sarah Almond
Premium Research Jun 2026
... AI spend will double by 2030, yet AI costs are already spinning out of control. Leaders responsible for AI can use this research to rein in AI spend by reducing waste, improving performance and reallocating investment into tangible business outcomes. Contributors Note 1: Average Spend on AI Initiatives ...

Analyst(s):   Rita Sallam   |   Lydia Clougherty Jones
Webinar On-Demand
... •How AI‑enabled SRE tools can improve reliability and incident response •How to integrate autonomous AI agents into your SRE roadmap •The evolving role of reliability architects in governing AI‑driven operations •How to apply SRE insights to improve product design and delivery Traditional SRE approaches ...

Analyst(s):   Daniel Betts
Premium Research Nov 2025
... Software engineering leaders must actively select AI use cases that drive value, rather than relying primarily on vendor suggestions and hype. Use this step-by-step guide to identify and prioritize the most impactful AI use cases to augment software delivery processes. Gartner Research ...

Analyst(s):   Neha Agarwal   |   Brian Minning   |   Luke Parker
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