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Premium Research Dec 2024
... The rapid pace of certain innovations, such as generative AI, are catching buyers and tech CEOs off guard. This session will guide tech CEOs on how they can use insights for such innovations from Gartner Hype Cycles to create a multiyear product and GTM strategies. Session Description Gartner Recommended ...

Analyst(s):   Forest Conner   |   Mark Wesker
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Premium Research Dec 2024
... Customer service leaders have struggled to shift phone interactions to digital channels. The advent of generative AI, capable of facilitating seamless voice interactions, is encouraging leaders to reevaluate their strategies. However, this technology also poses a risk of increased fraud. Overview Strategic ...

Analyst(s):   Kim Hedlin   |   Christopher Sladdin   |   Jason Bridge   |   Brad Fager   |   Patrick Quinlan   |   Emily Potosky
Premium Research Apr 2024
... Generative AI could transform recruiting by streamlining the hiring process, improving candidate quality and enhancing efficiency. Recruiting leaders can use this research to determine how early adopters are using GenAI and assessing its effectiveness. Data Snapshot Data Insights What You Need to Know ...

Analyst(s):   Tavisha Dua
Premium Research Feb 2024
... Generative AI will transform all three pillars of CX management: understand customers; set CX strategy and coordinate across the enterprise. Application leaders must identify CX use cases for GenAI that create the most customer and organizational value, while mitigating risks. Overview Strategic Planning ...

Analyst(s):   Ilona Hansen   |   Maria Marino   |   Don Scheibenreif   |   Michael Chiu
Research Dec 2024
... Access Research Already a Gartner client? Generative AI’s advent is driving growth for D&A providers and creating new opportunities. Product leaders need to adapt to changing market needs and shift their focus from vertical-agnostic solutions to domain-specific solutions to stay competitive. Overview ...

Analyst(s):   Akhil Singh
Premium Research Dec 2024
... fastest-growing countries among major economies. This research highlights the market and competitive dynamics of India’s IT market, focusing on cloud and generative AI. Gartner Insights Abstract ...

Analyst(s):   Akshita Joshi   |   Mohit Khemka
Premium Research Apr 2026
... transformation” oriented platform. EA tool owners must now reassess the value of architects “translating” EA content for business leaders, because BlueDolphin’s AI-first model is set to make that obsolete. Overview Gartner Recommended Reading ...

Analyst(s):   Andrew Gianni   |   Philip Allega   |   Austin Steinmetz
Announcement October 30 2024
... Gartner Survey Shows AI and Generative AI Top Digital Supply Chain Investment Priorities STAMFORD, Conn., October 30, 2024 AI Lags as Priority in Europe; Business-led Roles Less Committed to GenAI AI (including machine learning) and generative AI (GenAI) are the top digital supply chain investment priorities ...
Complimentary Research May 04 2026
... Improve Knowledge Management With AI Tools Uncover how AI is reshaping knowledge management. AI is reshaping knowledge management, but transformation is not guaranteed. Many customer service and support leaders invest in AI tools expecting significant improvements, only to find persistent issues with ...
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