... SaaS models toward new AI‑native alternatives. At the same time, other forces are accelerating change: rapid advances inAI‑driven development, rising sovereignty requirements driven by geopolitical uncertainty, new market entrants, and accelerating platform consolidation. In this webinar, a Gartner ...
Analyst(s): Dennis Gaughan
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... Access Insights Already a Gartner client? Evolving from isolated AI use cases to an AI-driven strategy transforms customer service, driving scale, consistency, and ongoing value. This roadmap guides leaders in unlocking the full potential of AI-driven operations across the enterprise. Overview Strategic Planning ...
Analyst(s): Francesco Vicchi | John Quaglietta | Daniel O'Sullivan
... As AI becomes more embedded in business operations, chief audit executives are under pressure to deliver robust assurance. Chief audit executives can begin by assessing how AI risks affect their organization and choosing an auditing framework that fits the deployment profile and maturity of their AI initiatives ...
... production deployments. Software engineering leaders must abandon FOMO-driven adoption strategies and implement rigorous evaluation frameworks for their AI agents. Gartner Research ...
... to digital channels, the advent of generative AI (GenAI), capable of facilitating seamless voice interactions, is encouraging leaders to reevaluate their strategies. Gartner expects that by 2028, 30% of Fortune 500 companies will offer service through a single, AI-enabled channel which provides multiple ...
Analyst(s): Christopher Sladdin | Patrick Quinlan | Jason Bridge
... In the wake of accelerated AI adoption, AI leaders find themselves lagging in governance. This research is a starting point, providing the blueprint for a lightweight organizational structure to deliver defensible and adaptable AI governance as well as defining key program stakeholders. Overview Introduction ...
... Healthcare providers are challenged to deliver high-quality, ongoing training and support for electronic health record (EHR) end users. CIOs can use this case study to learn how Ochsner Health’s Epic Academy program drives ROI and clinician satisfaction with the EHR. Gartner Research ...
... risks Strengthen your legal risk management program in 2025 Rapid generative AI adoption, growing corporate self-regulation pressures, and expanding ESG third party reporting requirements are among the top risks that legal leaders will prioritize in 2025. Download an excerpt of the "Legal Hot Spots Report ...
... organizations are investing heavily in agentic AI while overlooking the operational foundations required for success. Agentic AI amplifies infrastructure weaknesses. Operational inaccuracies that humans previously compensated for become automation risks when consumed directly by AI systems. Insights at a Glance ...