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Research Oct 2025
... Access Insights Already a Gartner client? Strategic workforce planning is critical for ensuring organizations have the right skills and talent for future success. However, inconsistent stakeholder engagement continues to weaken the efforts of SWP. This playbook helps CHROs effectively engage stakehold ...

Analyst(s):   Maggie Schroeder-O'Neal
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Research Feb 2025
... client? Legal leaders use e-billing and matter management technology to manage external spend. The market for it continues to grow, as do its new generative AI capabilities. Use this research to understand the market, identify representative vendors and make better-informed buying decisions. Overview Strategic ...

Analyst(s):   Weston Wicks   |   Ron Friedmann
Premium Research Sep 2023
... Sales force automation platforms have continued to evolve, with vendors addressing UI complexity and planning to embed generative AI capabilities to augment existing critical capabilities. Applications and software engineering leaders can use this research to support their CRM sales evaluation process ...

Analyst(s):   Adnan Zijadic   |   Varun Agarwal   |   Steve Rietberg   |   Guy Wood   |   Ilona Hansen
Research Sep 2026
... payments and the increasing complexity of payment methods have led banks and vendors to increase the use of AI in their banking payment hub platforms. Bank CIOs need to understand the potential of AI in payment processing to maximize the benefits of this innovation. Overview Strategic Planning Assumption ...

Analyst(s):   Peter Ryan   |   Debbie Buckland
Premium Research Mar 2024
... Chief data and analytics officers, in their role as heads of artificial intelligence or supporting AI leaders, must help define the AI organization and the roles required to launch and scale this technology. Ambition and adoption maturity are essentials for success. Overview Strategic Planning Assumptions ...

Analyst(s):   Pieter den Hamer   |   Jorg Heizenberg
Premium Research May 2026
... leaders face challenges scaling ABM due to limited investment in budget, staffing and AI-driven capabilities. ABM marketers must assess readiness and commit resources such as incremental budget, dedicated SDRs/BDRs, full-time program oversight and AI-driven scaling capabilities. Insights at a Glance Issue ...

Analyst(s):   Chris Chandler   |   Jenifer Silverstein
Premium Research Feb 2026
... Leaders in Davos during the World Economic Forum acknowledged that AI isn’t just another piece of tech to add to the organization’s stack. It needs a leader. Beyond tech and processes, AI leaders need the strategic insight and acumen to shape AI’s governance and reimagine operations across the organization ...

Analyst(s):   Errol Rasit   |   Frank Ridder
Premium Research Jun 2026
... AI accelerator scarcity is fragmenting by platform, workload and buyer type. Vendors must package contracted capacity, workload outcomes and life cycle economics before prior-generation fleets cascade into lower-value use cases. Insights at a Glance Strategic Planning Assumption Issue Impact Implications ...

Analyst(s):   Ganesh Ramamoorthy
Premium Research Feb 2026
... Gartner First Takes Fresh insights on emerging trends India’s proposed tax breaks for foreign investments in cloud and AI data center services are an important step to attract interest in its growing talent pool and global offshoring pedigree. But providers must assess India’s energy and cybersecurity ...

Analyst(s):   Alessandro Galimberti   |   Avinash Dev Nagumanthri   |   Naresh Singh   |   Sushovan Mukhopadhyay   |   Charlie Winckless   |   Niyati Daftary   |   Ashish Banerjee
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