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Premium Research May 2025
... central AI steering committee or in conversation with business leaders, CHROs have a critical role to play in asking the right questions about AI proposals and projects. Not asking these questions increases the risk that the organization will not see its expected return on investment for AI. More Detail ...

Analyst(s):   Emily Rose McRae
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Premium Research Aug 2025
... Product leaders are harnessing Voice AI, a subset of conversational AI, to transform voice into a dynamic customer experience (CX) channel. By leveraging advanced transcription, translation and interactive capabilities, they’re delivering superior CX and driving deeper engagement. Overview Strategic ...

Analyst(s):   Manoj Bhatia
Premium Research Sep 2026
... weaken investment decisions. AI provides a scalable way to challenge assumptions before capital is committed. Insights at a Glance The Assumption Governance Gap Unchallenged Business Cases Create Capital Allocation Risk How Weak Assumption Governance Becomes Embedded in Business Cases Gartner Recommended ...

Analyst(s):   Kadmi Von Springer
Premium Research Jun 2026
... ServiceNow is further advancing its strategic shift toward enterprise-level governance for autonomous AI, with additional investments made to help organizations orchestrate, manage and audit AI agents alongside human teams, enabling more consistent control across complex, multivendor environments. Gartner ...

Analyst(s):   Alastair Woolcock   |   James Boyle
... Client Story Leveraging Supplier Category Intelligence to Reduce Costs Gartner supported a medical device manufacturer in renegotiating a contract renewal with a supplier, achieving $600,000 in savings. Mission-critical priority Develop strategy to streamline and reduce costs while renegotiating terms on a ...
Premium Research May 2026
... behaviors shift and economic pressure intensifies. Digital commerce leaders must adapt to AI skepticism, demand for human interaction, declining social commerce, growth of AI-driven channels and rising interest in recommerce. Insights at a Glance Strategic Planning Assumptions Issue Impact Implications ...

Analyst(s):   Penny Gillespie
Premium Research Aug 2026
... HRBPs play a critical role in enabling managers to communicate AI-related change, address employee concerns, respond confidently to difficult questions and build trust during periods of uncertainty. This tool helps HRBPs assess communication needs, prepare managers for difficult AI conversations and support ...

Analyst(s):   Shyam Nair
Premium Research Sep 2026
... Traditional enterprise governance collapses at AI speed. In the agentic era, executive leaders must move from policy-as-documents to real-time control. This shift requires embedding AI governance into systems, aligning it to decision ownership, and continuously balancing risk and value at scale. Insights ...

Analyst(s):   Priya Sundararaman
Premium Research Aug 2024
... Top technologies impacting zero trust include SASE, CNAPP and generative cybersecurity AI. By developing roadmaps that include these technologies, offering managers can address challenges such as lack of a holistic approach, unified platform efficacy and a continuous need to assess user credentials. ...

Analyst(s):   Naresh Singh
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