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Premium Research Sep 2026
... Discover the top innovation trends in midsize enterprises (MSEs) based on submissions to the 2026 Gartner Eye on Innovation Awards. MSE CIOs can use these insights to benchmark their digital and AI strategies and as inspiration for their future initiatives. Insights at a Glance Issue Impact Implications ...

Analyst(s):   Sarah Davies   |   Roger Caleya
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Announcement August 30 2023
... industry and individual appetite for risk. Generative AI Gartner predicts that by 2025, 80% of customer service and support organizations will be applying generative AI technology in some form to improve agent productivity and customer experience (CX). Generative AI, which is currently at the Peak of Inflated ...
Premium Research Aug 2026
... AI is changing people’s relationship with work. This shift is making traditional change management methods insufficient as they fail to address the sudden identity threat created by AI. CHROs must redirect AI adoption efforts to define how employees work alongside AI across distinct operational scenarios ...

Analyst(s):   Lydia Wu
Premium Research Sep 2026
... cybersecurity decision makers, and are the de facto authority on AI safety. They must not wait for pauses or regulations, since sovereignty sets the pace of the AI race. Extend controls beyond the model. AI cybersecurity remains the foundation for AI safety. Analysis Gartner Recommended Reading Evolving Insights ...

Analyst(s):   William Candrick   |   Lauren Kornutick   |   Alfredo Ramirez IV   |   Jorge Lopez   |   Ramon Krikken   |   Arun Chandrasekaran   |   Meghan Hollis   |   Sam Olyaei
Premium Research Aug 2026
... CFOs have yet to fully grasp their opportunity to shape AI adoption within their organizations. Use this tool to assess your AI leadership persona, evaluate your literacy level, and adjust your approach for more effective business transformation. When to Use Directions for Use Gartner Recommended Reading ...

Analyst(s):   Janel Everly
Research Feb 2026
... Access Insights Already a Gartner client? By 2029, AI services spending in P&C and life insurance is expected to be a $24 billion share of the $515.9 billion AI services market. Winning tech services leaders will grow and defend market share by delivering a curated insurance-specific GenAI portfolio ...

Analyst(s):   Tom Coshow   |   David Ackerman   |   Arindam Das   |   James Ingham
Announcement November 10 2021
... expiration.” In its fourth year, the Healthcare Supply Chain Top 25 Masters recognizes sustained supply chain leadership in healthcare. To be included, those health systems must have attained top 5 composite scores in any seven of the last 10 years. “Mayo Clinic and Intermountain Health Care sustained their ...
Research Jun 2019
... the Rise Real-Time Health System Platform Next-Generation Nurse Call Process Simulation Modeling Care Team Collaboration Real-Time Health System Supply Chain Next-Generation EMPI Patient Self-Scheduling Next-Generation Contact Center At the Peak IoHT: Security Real-Time Healthcare Costing API Management ...

Analyst(s):   Barry Runyon   |   Gregg Pessin
Research Jul 2026
... Software USU Dynamic Editing Guided Assistance Knowledge In-the-Flow-of-Work Intelligent Search Secure, Compliant, & Sovereign Data Deep Indexing/Multimodal Retrieval Integration & Extensibility Taxonomy Management & Automation Performance & Content Health Localization & Internationalization High-Volume Contact ...

Analyst(s):   Patrick Quinlan   |   Jennifer MacIntosh   |   Pri Rathnayake   |   Drew Kraus
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