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Research Apr 2026
... a Gartner client? Heads of I&O should classify AI cost domains by financial volatility and degree of control. Use the framework in this research to decide where to intervene directly, govern and escalate, standardize and automate, or monitor and inform AI runtime and platform spend. Insights at a Glance ...

Analyst(s):   Ang Troy   |   Ashish Banerjee
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Research Jun 2026
... The future value of Communications won’t come from incremental AI efficiencies alone, but rather from a shift in how Communications creates, delivers, and proves business value. Heads of Communications must lead the evolution to an AI-enabled operating model that transforms how value is created. Why ...

Analyst(s):   Patryck Allen   |   Paul Catherwood
Premium Research Aug 2026
... The Anthropic-Blackstone joint venture partnership and OpenAI’s DeployCo signal a shift in which AI model providers are becoming system integrators. Heads of IT procurement must rethink vendor ecosystems as model-native providers threaten traditional SIs and introduce new concentration risks. Insights ...

Analyst(s):   Jaideep Thyagarajan
Premium Research Aug 2026
... CAEs can enhance the impact of AI in audit by embedding structured use cases into audit processes. New York Life’s Corporate Audit Department’s approach of subdividing tasks, creating custom assistants, and automating documentation offers a scalable model to improve audit quality and consistency. Insights ...

Analyst(s):   Gisele Antunes   |   James Bourke
Premium Research Sep 2026
... Reinvention Services” architecture to align with client personas and accelerate continuous, AI-driven enterprise transformation. Here is what buyers need to know to optimize governance, accountability, and outcomes in this new matrix. Insights at a Glance Strategic Planning Assumption Issue Impact More Detail ...

Analyst(s):   Alexander Hoeppe   |   Craig Lowery   |   Alan Stanley   |   Eric Goodness   |   Cathy Tornbohm   |   Katarzyna Fonteyn
Research Oct 2026
... Access Insights Already a Gartner client? Agentic AI is reducing routine I&O work while exposing gaps in skills, accountability, governance and performance measurement. These insights help heads of I&O redesign their organizational structure, workforce strategy and performance measures for effective ...

Analyst(s):   George Spafford   |   Cameron Haight   |   Joe Antelmi
Research Oct 2026
... Customer service leaders struggle to translate growing volumes of customer, workforce and operational data into meaningful action. These innovations use AI to identify risks, improve employee capabilities, optimize decisions and accelerate resolution, helping organizations drive measurable outcomes. Insights ...

Analyst(s):   Christopher Sladdin   |   Jason Bridge   |   Kathy Ross   |   Jennifer MacIntosh   |   Jonathan Schmidt
Webinar On-Demand
... As generative AI (GenAI) takes hold, marketing once again must transform at a massive pace. Marketers must become prompt engineers, technologists and strategists and still meet today’s business demands. Chief marketing officers (CMOs) must not only create value, but prove and communicate marketing’s ...
Premium Research Jun 2026
... Proposition Why You Should Care Skills-Based Organization Stall Points Contributors Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Chantal Steen   |   Cian O Morain
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