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Research Mar 2026
... Access Insights Already a Gartner client? Organizations must align enterprise AI strategy with sovereign AI ambitions to unlock competitive advantage and turn risks into opportunities. Leaders responsible for AI should use this checklist to determine where to lead, where to proceed cautiously, and where ...

Analyst(s):   Lydia Clougherty Jones   |   Priya Sundararaman
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Premium Research Jun 2026
... To enable AI leaders to map out an AI engineering strategy, identify design patterns for reuse and establish platforms/methods for operationalizing AI at scale. Outcome Suggested Partners Step 1 Step 2 Step 3 Gartner Insights Abstract ...

Analyst(s):   Haritha Khandabattu
Announcement August 17 2023
... friction in business processes, propel growth and help leaders mitigate external influences that create unforeseen uncertainty,” said Melissa Hilbert, Senior Director Analyst in the Gartner Sales Practice. “We expect each to have high or transformational impact within the decade.” Generative AI for Sales ...
Premium Research Jun 2026
... AI is improving isolated finance tasks, but most CFOs are not seeing corresponding changes in how finance creates value. To turn AI progress into structural impact, CFOs must redesign roles, expand practical AI use across the function, and build the shared foundations that allow AI gains to scale. Insights ...

Analyst(s):   Shankar K
Premium Research Jul 2026
... infrastructure for AI are growing in popularity, expanding beyond AI-native firms and model providers. Heads of I&O can use this research to evaluate the actual maturity of the self-proclaimed “NeoClouds” for their enterprise needs. Insights at a Glance Strategic Planning Assumption AI Requires Reimagining ...

Analyst(s):   Dennis Smith   |   Wataru Katsurashima   |   Alessandro Galimberti   |   Ed Anderson   |   Carolin Zhou   |   Ashish Banerjee
Premium Research Jun 2026
... AI agents fundamentally elevate risk in infrastructure and operations due to nondeterministic reasoning, dynamic tool invocation and complex multiagent system architectures. This research delivers the essential AgentOps playbook for IT operations specialists to achieve robust operational control. Overview ...

Analyst(s):   Jaishiv Prakash
Premium Research Oct 2026
... Use Cases Architecture Diagram Architecture Capabilities and Components AI Discovery and Registry Risk and Compliance AI Governance Workflow Guardrails and Policy Enforcement AI Observability AI Evaluations Key Architecture Principles and Patterns Key Architecture Recommendations Contributors Gartner ...

Analyst(s):   Lauren Kornutick   |   Sumit Agarwal   |   Priya Sundararaman
Article April 02 2025
... transformation. As generative and agentic AI technologies mature, service leaders face pressure to deliver measurable results. According to Gartner, 91% of customer service leaders report executive pressure to implement AI-driven solutions. The challenge is to identify where customer service AI creates the ...
Research Mar 2026
... Access Insights Already a Gartner client? Enterprisewide AI literacy lags technology, hindering ROI. CIOs can close the AI value gap by institutionalizing an approach to build measurable competencies — critical thinking, structured prompting, and discernment — through repeatable exercises incorporated ...

Analyst(s):   Mandi Bishop
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