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Premium Research Oct 2026
... Agentic AI increases the speed, scale and unpredictability of resource consumption, reducing the time available to correct cost overruns. Organizations must extend FinOps with runtime controls for machine-initiated consumption. Insights at a Glance Issue Impact More Detail Gartner Recommended Reading ...

Analyst(s):   Ashish Banerjee
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Premium Research Oct 2026
... This scorecard helps IT procurement leaders objectively evaluate and compare AI service providers. It dynamically weighs 10 core criteria across 30 subcriteria based on the enterprise investment strategy: defend, extend, or upend. When to Use Directions for Use Gartner Recommended Reading Gartner Insights ...

Analyst(s):   Nathan Davie
Premium Research May 2026
... Chinese AI providers are increasingly making their AI tokens available to global enterprises. Global CIOs should leverage them not just as a credible cost-performance alternative, but to ensure model diversity, mitigate vendor-lock in and supply chain disruptions, and optimize for regional coverage. ...

Analyst(s):   Julian Sun   |   Owen Chen
Research Apr 2026
... Access Insights Already a Gartner client? Simulation has emerged as a foundational capability in the design, evaluation, and continuous improvement of AI agentic systems. Product leaders should differentiate their agent development platforms by building simulated testing environments to reduce initial ...

Analyst(s):   Evan Zeng   |   Vibha Chitkara   |   Aapo Markkanen   |   Walker Black   |   Danielle Casey   |   Radu Miclaus
Premium Research Oct 2026
... AI agents amplify authorization challenges that span delegated authority, runtime enforcement and continuous adaptation. Identity architects must implement authorization architectures that preserve accountability, enforce least privilege and continuously adapt authority as conditions change. Overview ...

Analyst(s):   Mehmet Yaliman
Complimentary Research April 07 2026
... service AI use case assessment be customized for my organization? Yes, the customer service AI use case assessment includes a companion toolkit that allows organizations to customize use cases, scoring dimensions, and weightings. What are examples of high-impact use cases in a customer service AI use case ...
Premium Research Oct 2024
... Microsoft 365 Copilot’s artificial intelligence feature provides meeting summaries, analyses, and provide insights for your Teams meetings. This webinar, targeted at application technical professionals, will review the key capabilities, limitations, risks, and challenges of this tool. Session Description ...

Analyst(s):   Mike Burkett
Premium Research Nov 2026
... Building and maintaining context separately for each agent creates context debt that consumes resources and constrains AI agent scale. D&A leaders should establish shared funding and governance for reusable context, applying knowledge engineering and platform investment to reduce context debt. Insights ...

Analyst(s):   Kjell Carlsson   |   Christopher Blackburn
Conference Highlight May 24 2023
... benefits to using generative AI in marketing, such as enhanced creativity and the ability to meet personalization demands, there are also barriers, such as limited trust in AI and mounting ethical and regulatory backlash.” CMOs must prepare for the near-term implications of generative AI in: The Next Year ...
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