... AI is and will be a shared responsibility of IT and business functions. High-tech executives offering AI solutions must address this in their GTM strategies and target joint IT-business buying groups, aligning solutions to shared budgets, co-created goals and cross-functional barriers. Insights at a ...
Analyst(s): Arjun Boparai | Kevin Lindsay | Brayden Napoli
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... Technology and AI leaders are increasingly asking the question: Can AI agents orchestrate complex business processes? The answer is more nuanced than vendors would have you believe. This research offers guidance on what leaders should be considering. Insights at a Glance Issue Impact Implications Gartner ...
... Organizations increasingly recognize that AI agents should be managed as technology rather than employees. Use this research to establish the capabilities needed to monitor, govern and continuously improve AI agents at scale through three complementary management disciplines. Insights at a Glance Issue ...
Analyst(s): Kathy Ross | Daniel O'Sullivan | Emily Potosky | Matt Allen
... Podcast: Pace Yourself in the AI Races In this episode of ThinkCast, we’re sharing the unique Gartner view on how CIOs and other IT executives can set their own pace in the AI innovation races — whether it's leading the charge, following trailblazing vendors or embracing the transformative influence ...
... Access Insights Already a Gartner client? AI agents can revolutionize modernizing your application functionality, providing capabilities beyond traditional coding. This note helps application leaders outline the requirements for using AI agents to modernize existing applications. Insights at a Glance ...
... Complex AI governance slows down security teams and frustrates staff. When facing slow security reviews, they bypass security entirely, driving risky shadow AI. This template helps CISOs scale security quickly while keeping enterprise data and systems safe. Insights at a Glance Strategic Planning Assumption ...
Analyst(s): Victoria Cason | Oscar Isaka | Meghan Hollis | Leigh McMullen | Bart Willemsen
... AI-enabled churn analysis identifies customers most at risk of nonrenewal and quantifies revenue at risk so finance teams can improve planning and reduce surprise revenue loss. CFOs should reference this implementation guide as they assess, pilot and operationalize this AI use case. Gartner Recommended ...
Analyst(s): Regina Crowder | Idris Evans | Twisha Sharma | Alex Levine | Ash Mehta
... finance plugin for Anthropic’s Claude Cowork packages finance-specific agentic workflows into reusable “skills.” This lowers the barrier to entry for AI-enabled finance workflows, but still requires org-specific tuning, least-privilege access, testing and human signoff. Overview Analysis Gartner Recommended ...
... banking from one-time projects to continuous, outcome-driven modernization. Vendors must align GTM and product strategies around modular architectures, AI-driven migration and operating expenditure pricing to support a bank’s ongoing modernization strategies. Insights at a Glance Issue Context Impact Brief ...
Analyst(s): Kristy Waterhouse | Ali Merji | Jeff Casey | Mary Yan