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Research Apr 2026
... client? As AI plays a larger role in service and support, leaders cannot outsource responsibility for service AI outcomes to IT or anyone else. This note guides leaders in building a service operating capability that owns the roadmap and manages AI in production in partnership with IT and central AI teams. ...

Analyst(s):   Daniel O'Sullivan   |   Brady Holbrook
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Research Oct 2026
... Access Insights Already a Gartner client? Gartner defines AI agent management platforms (AMPs) as centralized software platforms that manage AI agents independent of where they are deployed. These platforms enable organizations to oversee both custom-built and marketplace-acquired agents. They provide ...

Analyst(s):   Gilbert van der Heiden   |   Lucas Kobat   |   Max Goss   |   Andrei Razvan Sachelarescu
Research April 29 2024
... to understand. For example, the EU's Artificial Intelligence Act introduces a common regulatory and legal framework for the development and usage of AI, which builds on the fundamental rules laid down in the GDPR. Compliance with the EU AI Act requires changes to AI governance and oversight, risk assessment ...
Premium Research Jun 2025
... The 2024 Gartner AI Mandates for the Enterprise Survey reveals that high-maturity organizations complement their coordinated efforts by appointing dedicated AI leaders. Nearly all high-maturity organizations will have dedicated AI leaders within the next 12 months. CIOs and AI leaders can use this interactive ...

Analyst(s):   Di Wang   |   Birgi Tamersoy
Premium Research Jun 2025
... Gartner AI Mandates for the Enterprise Survey reveals where enterprises are implementing AI — and it’s not yet as pervasive as some may think. While high-maturity organizations have an “AI everywhere” approach, low-maturity organizations typically have more-targeted initiatives. CIOs and AI leaders can ...

Analyst(s):   Di Wang   |   Birgi Tamersoy
Article July 15 2026
... tools. Systems will detect margin shifts in real time, write narratives and answer follow-up questions in plain language — all embedded directly into decision workflows. What to do next to lead the shift to AI-first finance AI is driving the most significant change in finance since the digital spreadsheet ...
Research Oct 2026
... Access Insights Already a Gartner client? Research explores how AI and machine learning are transforming DLP solutions, shifting them from traditional reactive approaches to predictive, proactive threat detection and response. Insights at a Glance Analysis Gartner Recommended Reading Gartner Insights ...

Analyst(s):   Paulo Aresta
Premium Research May 2026
... Continuous AI‑driven change is exposing a structural gap in how organizations absorb and sustain digital outcomes. This research recommends CIOs adopt a change office model as an emerging orchestration mechanism, focused on visibility, sequencing, and cumulative impact. Insights at a Glance Strategic ...

Analyst(s):   Shawn Murphy   |   Christiane Groth   |   Neal Solanki   |   Matthew Colletti   |   Leo Brenner   |   Cynthia Phillips
Premium Research Jun 2026
... Acquisitions by Cisco and Palo Alto Networks in the identity access management market are driven by identities extending to AI agents and machines. This research helps cybersecurity leaders and CIOs emphasize an identity-first approach and collaboration between IAM and cybersecurity teams. Insights at ...

Analyst(s):   Mohini Dukes   |   Paul Mezzera
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