... Most companies will overbuild AI before proving value, locking in variable costs they can’t forecast by overpaying for unnecessary workflow intelligence. Token economics, model volatility, and weak control erode margins, turning pilots into P&L problems before benefits show up, leaving technology CEOs ...
Analyst(s): Sabine Zimmerhansl
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... Already a Gartner client? Heads of I&O must remove EIS barriers to leverage AI-driven operations. This research defines a strategy across governance, change management, and outcomes to drive transformative, efficient IT operations in complex environments with multiple monitoring and observability tools. ...
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... Access Research Already a Gartner client? The CRM market is shifting fast, with key changes in 2026 through 2027 transforming vendors into proactive “systems of action.” New AI-powered platforms from ServiceNow and Microsoft challenge incumbents like Salesforce, forcing all sales-tech players to adapt ...
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... organizations realize measurable but economically insignificant productivity gains from AI, with limited impact on revenue or cost reduction. CFOs should temper expectations of headcount reductions and instead explicitly govern how AI-driven capacity is redeployed to drive greater impact. Insights at a Glance ...
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... This piece evaluates top compliance AI use cases against business value and implementation feasibility. It will group use cases into categories like “likely wins,” “calculated risks,” and “marginal gains,” equipping leaders to prioritize and sequence AI investments. Overview How to Use Use-Case Scoring ...