... 365 can use SharePoint Knowledge Base (SKB) to consolidate scattered content into curated, AI-ready knowledge for employee-agent workflows. But SKB is a team-level capability, not an enterprisewide solution for AI-ready data. Overview Analysis Gartner Recommended Reading Evolving Insights History ...
Analyst(s): Taylor Satterfield | Stephen Emmott
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... In 2024, technology providers continue to prioritize investments and planning for AI and GenAI use cases to improve productivity and enhance product and service offerings. Technology and service providers should use this research to understand the growth potential and market impact of AI and GenAI. ...
... CIOs are facing increasing pressure to transform IT from a cost-focused operator into a service-optimized value engine. In today’s environment, more than 70% of technology activities are shifting outside traditional IT through cloud, SaaS and business-led initiatives, making it essential to rethink delivery ...
... In the U.S., local communities are increasingly pushing back against proposed data center construction in their neighborhoods. Growing zoning restrictions are placing additional demands on developers to ensure that future capacity commitments are based on permitted and socially durable sites. Insights ...
... Gartner client? Most supply chain dashboards provide visibility into performance but often fail to drive action. This research explains how CSCOs can use AI to improve dashboard actionability, reduce analytical effort, preserve institutional knowledge and increase the business impact of performance information ...
... client? The EU’s legal landscape for digital and data strategies has evolved. Effective privacy and data protection programs are now prerequisites to AI success and business continuity. Cybersecurity leaders must apply forward-looking practices to mature their overall data protection. Insights at a Glance ...
... Access Insights Already a Gartner client? The time to scale the impact of AI on marketing’s contribution to efficiency and growth is now. Without a clear vision, pragmatic plan and strategic approach to talent, technology, and partnerships, CMOs will underperform against expectations. Why This Matters ...
Analyst(s): Ewan McIntyre | Sharon Cantor Ceurvorst
... Access Insights Already a Gartner client? AI deflects simple, high-volume inquiries before cases open, leaving human agents with only complex, high-effort work. This causes standard contact center metrics to decline. Support and service leaders must recalculate baselines and reset stakeholder expectations ...
... Geopolitical “kill switches” can turn off AI products locally overnight. Beyond the political theater, the threat of national kill switches represents a massive new compliance headache for global enterprises. Yet, at the same time, the threat creates a massive opportunity for tech CEOs who build modular ...
Analyst(s): Daryl Plummer | Peter Havart-Simkin | Annemarie Roussel