... evolving from using passive dashboards into self-regulating agentic networks. Product leaders must establish shared protocols and safety-first governance in order to scale multiagent automation across urban infrastructure and unlock recurring revenue models. Overview Analysis Gartner Recommended Reading ...
Analyst(s): Milly Xiang | Tracy Tsai
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... Access Insights Already a Gartner client? AI deflects simple, high-volume inquiries before cases open, leaving human agents with only complex, high-effort work. This causes standard contact center metrics to decline. Support and service leaders must recalculate baselines and reset stakeholder expectations ...
... Access Insights Already a Gartner client? The time to scale the impact of AI on marketing’s contribution to efficiency and growth is now. Without a clear vision, pragmatic plan and strategic approach to talent, technology, and partnerships, CMOs will underperform against expectations. Why This Matters ...
Analyst(s): Ewan McIntyre | Sharon Cantor Ceurvorst
... Geopolitical “kill switches” can turn off AI products locally overnight. Beyond the political theater, the threat of national kill switches represents a massive new compliance headache for global enterprises. Yet, at the same time, the threat creates a massive opportunity for tech CEOs who build modular ...
Analyst(s): Daryl Plummer | Peter Havart-Simkin | Annemarie Roussel
... In the U.S., local communities are increasingly pushing back against proposed data center construction in their neighborhoods. Growing zoning restrictions are placing additional demands on developers to ensure that future capacity commitments are based on permitted and socially durable sites. Insights ...
... Gartner client? AI middleware is a broad category of software products that work together to provide an architectural layer that sits between applications, AI models or agents, and enterprise data, standardizing security, connectivity, orchestration, governance, and operations to manage AI safely at scale ...
Analyst(s): Andrew Humphreys | Keith Guttridge | Nicholas Carter
... Access Insights Already a Gartner client? Native visual reasoning is emerging as a complement to language reasoning, which will offer differentiation in spatial, structural and physical problem solving. Product leaders must identify high-value workflows and prepare modular architectures for visual reasoning ...
... rightsizing reasoning models are the future gatekeepers for scaling agentic AI. Product leaders must pivot investment from nonreasoning LLMs to cost-efficient, smaller RMs and multimodal reasoning to remain competitive in the AI race. Overview Strategic Planning Assumptions Analysis Gartner Recommended ...
Analyst(s): Vibha Chitkara | Danielle Casey | Radu Miclaus | Evan Zeng | Aapo Markkanen | Walker Black
... AI agents aren’t fit for everything. Currently, their value lies in use cases that are dynamic but where the business impact of errors is low. Start by finding your AI agent “Goldilocks Zone” — where agents are reliable enough to deliver value — and then build toward a future where agents can be granted ...
Analyst(s): Erick Brethenoux | Daryl Plummer | Chris Howard