... AI usage control (AIUC) is an emerging market that helps organizations secure employee usage of third party AI services and products. Security architects should use the criteria in this research to confidently evaluate and select an AIUC product. Overview Solution Criteria Using the Criteria Toolkit ...
Analyst(s): Dennis Xu | Odie Adesina
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... AI is reshaping recruiting faster than operating models can adapt. CHROs who examine AI’s impact on recruiting workflows, role design and partnerships can design a talent acquisition operating model that drives efficiency, quality and talent attraction in an AI-powered future. Insights at a Glance Strategic ...
... Access Insights Already a Gartner client? The time to scale the impact of AI on marketing’s contribution to efficiency and growth is now. Without a clear vision, pragmatic plan and strategic approach to talent, technology, and partnerships, CMOs will underperform against expectations. Why This Matters ...
Analyst(s): Ewan McIntyre | Sharon Cantor Ceurvorst
... Access Insights Already a Gartner client? AI deflects simple, high-volume inquiries before cases open, leaving human agents with only complex, high-effort work. This causes standard contact center metrics to decline. Support and service leaders must recalculate baselines and reset stakeholder expectations ...
... Tech services leaders can capture a once-in-a-generation opportunity to outpace the competition on agility, price, and quality by mastering the use of AI-enhanced assets to drive cost and scale advantages. Insights at a Glance Strategic Planning Assumptions Issue Context Impact Brief More Detail Gartner ...
... the assessment, analysis, mitigation and monitoring of IT vendor risks. Recent advances and innovations in this market present the opportunity to save time and improve insights; however, applying AI requires caution. Insights at a Glance Issue Context Impact Brief Implications Gartner Recommended Reading ...
Analyst(s): Luke Ellery | Bridget Lee | Joanne Spencer | Dawn Singer
... to date on the latest developments inAI for software engineering and their implications for your organization. In our monthly AI briefing for March 2026, learn about Claude Code’s Agent Teams, the rise of agent harnesses, and runtime-generated experiences with AI agents. Analysis Research Highlights ...
Analyst(s): C.A. Swan | Brent Stewart | Gary Olliffe | Mark O'Neill | Brian Minning
... AI is fundamentally disrupting the SaaS market, giving enterprise buyers new options, more leverage, and a real opportunity to drive SaaS savings. In this article, we explain how executive leaders can capitalize on this rare chance. Insights at a Glance Issue Impact Implications Gartner Recommended Reading ...
Analyst(s): Mike Tucciarone | Mark O'Neill | Adnan Zijadic
... Geopolitical “kill switches” can turn off AI products locally overnight. Beyond the political theater, the threat of national kill switches represents a massive new compliance headache for global enterprises. Yet, at the same time, the threat creates a massive opportunity for tech CEOs who build modular ...
Analyst(s): Daryl Plummer | Peter Havart-Simkin | Annemarie Roussel