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Premium Research Aug 2024
... AI is becoming a top priority for enterprises in China, with many organizations shifting from pilot to production focused on business value. This research identifies five emerging AI trends that CIOs must understand to ensure long-term competitiveness in an AI-driven business landscape. Gartner Research ...

Analyst(s):   Tracy Tsai   |   Arnold Gao   |   Wei Jin
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... Are your technology investments truly meeting their goals? In the public sector, leaders face intense scrutiny and must operate within tight budgets. Outdated technology doesn’t just slow you down, it risks eroding public trust and compromising your mission. Government CFOs must align technology modernization ...

Analyst(s):   Marcus X. Marion   |   Ricardo Aguilera
Premium Research Jun 2026
... Surveys augment AI-detected customer signals by providing essential detail about customer expectations. This downloadable presentation guides revenue and retention leaders through five steps for designing surveys that feel relevant to customers and deliver actionable insights. Gartner Recommended Reading ...

Analyst(s):   Michael Chiu   |   Maria Marino
Research Aug 2026
... experience success with AI, data quality issues plague heads of I&O during implementation. Much of the dismay is due to weak governance at intake. Shift-left channels and inconsistent intake controls are creating unreliable records, corrupting metrics, and undermining automation and AI outcomes. Without strong ...

Analyst(s):   Joe Rogus
Research Jun 2026
... client? AI governance platforms are designed to centrally define, approve and enforce responsible AI policies across comprehensive AI use cases, applications and agents. As an emerging market, these platforms are essential for operationalizing responsible AI throughout an organization’s entire AI ecosystem ...

Analyst(s):   Brandon Medford   |   Nader Henein   |   Priya Sundararaman   |   Sumit Agarwal   |   Lauren Kornutick
Research Sep 2026
... client? As agentic components commoditize, competitive advantage shifts from orchestration to capturing decision traces and embedding business processes in the context layer for agents. Software product leaders must innovate to accurately capture and model operational context. Overview Strategic Planning ...

Analyst(s):   Kiumarse Zamanian
Research Mar 2026
... target investment in areas that create the most enterprise value. Strengthen IT delivery, fund automation and AI to cut costs, and scale digital capabilities that improve experience, drive growth, and unlock new revenue. Insights at a Glance Impact Actions Cautions How to Invest Effectively in Future Business ...

Analyst(s):   Robert Naegle   |   Cesar Lozada   |   Galliopi Demetriou   |   Bryan Hayes   |   Akanksha Pandey
Announcement November 17 2025
... transforming HR’s work, roles and workflows. In addition, Gartner surveys of 197 HR leaders in June 2023 and January 2025 revealed the number of organizations piloting and implementing generative AI has surged from 19% to 61% in just two years. “The rapid adoption of AI is raising a variety of questions for ...
Research Jan 2026
... Access Insights Already a Gartner client? Reimagining strategic sourcing in an AI-first era is a fundamental reinvention, not just an incremental enhancement. CPOs must use this playbook to drive cost optimization, bolster supplier resilience and unlock value streams, delivering measurable results and ...

Analyst(s):   Sarah Small   |   Alexis Boudreau   |   Joe Stephens
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