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Premium Research Jul 2026
... In this inaugural edition of the GC Monitor, Gartner examines three evolving risks that demand a measured response from General Counsel. Each issue includes targeted recommendations for both immediate and future strategic actions. Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Alissa Lugo   |   Laura Cohn   |   Bryan Stieneker
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... multi-million-dollar accounts as a healthcare advertising Account Executive; advising clients on educational marketing campaigns, working cross-functional to develop new content, and navigating complex medical/legal/regulatory requirements. Mrs. Greenwald also has experience in business development, events, ...
Premium Research Sep 2025
... Eight metrics should form the backbone of most customer service and support leaders’ performance strategies, yet they’re often missing, misprioritized or incorrectly calculated. Use this research to ensure you focus on appropriate measures and calculate them correctly. Analysis Research Highlights Cont ...

Analyst(s):   Christopher Sladdin
Research Jan 2021
... Risk management leaders in financial services face evolving third-party risk profiles and outdated risk management strategies. To mitigate their third-party risk exposure, risk management leaders must adopt an iterative approach that emphasizes ongoing monitoring of third-party relationships. Gartner ...

Analyst(s):   Enterprise Risk Management Research Team
Research Jul 2024
... Already a Gartner client? Today’s rapid pace of innovation in application architecture and integration is driven by ambitions of a composable, digital business and advancements in artificial intelligence. Software engineering leaders use technologies in this Hype Cycle to deliver cutting-edge experiences and ...

Analyst(s):   Wei Jin   |   Andrew Comes
Research Feb 2026
... Access Insights Already a Gartner client? Embracing the AI revolution is mission-critical for companies, but rapid AI adoption is currently challenged by levels of employee fear and uncertainty that surpass all recent levels of change stress. Enterprise AI transformation will stall wherever communications ...

Analyst(s):   Patryck Allen
Premium Research Jun 2026
... ERM faces significant resource constraints amid an increasingly complex and volatile risk environment. Heads of ERM can apply AI across the ERM process to improve efficiency, accelerate analysis, and deliver more scalable, strategic risk insights. Insights at a Glance Issue Impact More Detail Gartner ...

Analyst(s):   Samantha Darnell
Premium Research Jun 2026
... Behavior, decision paths and workflows of AI agents change due to data, context, prompts and adaptive learning. Software engineers must control agent actions, evaluate outcomes and convert failures into safeguards to ensure reliable, predictable production use of agentic systems. Overview Analysis Recommendations ...

Analyst(s):   Sushant Singhal
Premium Research Jan 2026
... AI is not just changing middle management, it is redefining leadership capacity. CIOs who act now will help their organization gain structural advantage in speed, decision quality and scalability. Insights at a Glance Issue Context Impact Brief More Detail Gartner Recommended Reading Gartner Insights ...

Analyst(s):   Christie Struckman   |   Kristin Moyer   |   Tori Paulman   |   Shawn Murphy
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