... Heads of I&O will need to navigate today’s AI hype while building strategic readiness for future AI-led disruptions. Although mature AI use cases can help to secure funding for AI investments, heads of I&O need to restructure their ITSM roadmap to leverage AI, automate IT support and enhance ITSM value ...
Analyst(s): Siddharth Shetty | Chris Laske
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... views of HR, particularly around AI. CHROs looking to transform using AI or improve HR’s image can learn from how Medtronic leveraged a platform-agnostic AI and digital roadmap approach to accelerate cross-functional partnership. Insights at a Glance Challenge: CHROs’ Dual AI Transformation Mandate Insight ...
... Insights Already a Gartner client? Not all I&O technical debt impacts AI initiatives equally — some debt blocks AI entirely, some undermines trust, and some erodes ROI. Heads of I&O who frame legacy systems and technical debt as an AI risk — rather than routine infrastructure issues — enable faster and ...
... Access Insights Already a Gartner client? Sales operations leaders need a structured way to determine whether to build, buy, or blend AI agents. While most organizations will ultimately land on a blended approach, the wrong decision can lead to overspending, low adoption, and solutions that are difficult ...
Analyst(s): Bill Yetman | Kelly Fischbein | Melissa Hilbert
... Access Insights Already a Gartner client? AI is changing the purpose, form, and function of enterprise applications. Enterprise application leaders should use these predictions to shape their application roadmaps up to 2030, particularly if they are engaged in digital transformation or modernization initiatives ...
Analyst(s): Jason Wong | Johan Jartelius | Dixie John | Tad Travis | Helen Poitevin
... Already a Gartner client? Agentic AI, market consolidation, and cloud modernization will completely disrupt the data management software market in the years ahead. Chief product officers who don’t develop product roadmaps for these tech adoption drivers will exit the market in the long term. Overview Analysis ...
... Fragmented enterprise and technology operating model decisions dilute digital and AI investment value, slow execution, and blur ROI accountability. CIOs can take action by putting in place feedback loops across enterprise and technology operating models to boost transparency and deliver value. Insights ...
... client? Beyond encouraging employees to adopt AI tools, CHROs must ensure that AI upskilling efforts help employees actively rewire how their work gets done. Learn how Atlassian builds a continuous rhythm of AI learning to prompt employee behavioral changes with AI tools. Insights at a Glance Analysis Gartner ...
... HR AI governance models built for individual AI use-case approval will not scale as AI becomes embedded, adaptive and autonomous across HR technology. To govern how AI will shape HR work and workforce decisions, CHROs need to build visibility, accountability and postdeployment oversight. Insights at ...