... Access Insights Already a Gartner client? Organization design is a non-negotiable enterprise capability in an era of disruption and AI-driven shifts. This resource equips CHROs and their executive peers with best practice standards, playbooks, frameworks, and tools to embed design as a continuous discipline ...
Analyst(s): Duncan Harris | Caroline Hewings
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... Businesses today are busy preparing AI systems to better serve their customers. Very few are preparing to serve their customers’ AI. Customer use of AI is reshaping the customer relationship. Organizations must rethink their CX strategy and prepare to compete beyond their own front door. Insights at ...
Analyst(s): Devra Struzenberg | Brad Fager | Daniel O'Sullivan | Christopher Sladdin
... Access Insights Already a Gartner client? AI alone will not transform service and support. The highest-performing organizations redesign the system around it: They use AI to create customer value, build connected AI portfolios instead of isolated use cases, and redesign teams, roles and operating models ...
Analyst(s): Jeffrey Schott | Christopher Sladdin | John Quaglietta | Kim Hedlin | Brad Fager
... Gartner client? AI innovation is not just a must-have; it is a survival sprint. Tech CEOs must pivot pricing and service value in the “two-year ultimatum” to win against industry giants inAI implementation and consulting services. Pricing and service value are the levers to drive 3x growth in the next two ...
... Access Insights Already a Gartner client? The next frontier for computer vision belongs to adaptive, context-aware visual intelligence that delivers true semantic reasoning. Product leaders must pivot to edge-native GenAI and vision language models to eliminate cloud-hosting bottlenecks and secure rea ...
Analyst(s): Alizeh Khare | Laura Heath | Gunjita Mundeja | Milly Xiang | Nick Ingelbrecht | Akhil Singh
... a Gartner client? Many CCEOs have not yet updated their codes of conduct to address AI, leaving employees without clear expectations for responsible use. Reduce AI-related risk by incorporating common elements of AI guidance into your code and tailoring them to your organization’s unique context. Insights ...
... Access Insights Already a Gartner client? AI buyers have a growing appetite for pricing models that are outcome-based rather than usage-based, especially as AI shifts the focus from tasks to value. AI platform leaders must prioritize and assess feasibility studies and autonomy permitted, and build proof ...
... Already a Gartner client? Legal and compliance leaders must partner with AI leaders, as well as assurance teams across the enterprise, to effectively scale AI governance. This research outlines three key steps for building a scalable AI governance framework that promotes growth while mitigating deployment ...
... Access Insights Already a Gartner client? AI is creating situations that current workplace policies were never designed to address, from AI-generated work and human-AI collaboration to decisions influenced by algorithms. HR leaders can use these insights to determine which policies no longer reflect ...