... Access Research Already a Gartner client? Artificial intelligence applications in IT service management are tools that use AI to augment and extend ITSM workflows to provide intelligent advice and actions for I&O leaders and their IT support teams. Use this research to identify products that will meet ...
Analyst(s): Rich Doheny | Ankita Hundal | Chris Matchett | Chris Laske
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Generative AI is driving a fundamental shift in how customers discover brands and make purchase decisions. Learn how to adapt digital content and experiences to ensure owned and earned touchpoints work together to drive brand preference and commercial growth in the age of answer engine optimization. ...
... disparity has emerged: executives using everyday AI are 3.6 times more likely than individual contributors to report being much more productive. Digital workplace applications leaders have a profound opportunity to close this gap, providing both access to AI and guidance on using it. Overview Strategic Planning ...
... AI is transforming the healthcare provider landscape, offering clinical, operational, financial, regulatory, and patient-centric benefits while posing integration and risk challenges. This research can help healthcare provider CIOs to drive sustainable value by leveraging the benefits, risks, KPIs and ...
... Gartner client? Custom AI agents continue to emerge as organizations invest in homegrown generative AI applications for enterprise automation. Cybersecurity leaders should adapt secure development and runtime security practices to handle new attack surfaces and risks from custom-built AI agents. Insights at ...
... Building GenAI applications requires the adoption of AI-native software engineering and complementary skills such as data curation, adaptive dynamics and LLM system evaluation. This research identifies the essential skills software engineers should learn to deliver GenAI-powered software. Key Findings ...
... This infographic identifies 27 of the most prominent AI use cases across research, development and commercialization functions. Life science CIOs should use this research to target the AI investments that deliver the right business value and are most feasible for their organizations to undertake. About ...
Analyst(s): Animesh Gandhi | Jeff Smith | Michael Shanler
... This Hype Cycle presents the most significant generative AI innovations that will change banking. CIOs can use this Hype Cycle to make practical business decisions and prioritize strategic investments. Analysis Definition: Why This Is Important Business Impact Drivers Obstacles User Recommendations ...
... By strategically embracing agentic AI and GenAI, CSPs can revamp their GTM models to be more efficient, personalized and customer-centric, leading to increased revenue, improved customer satisfaction and a stronger competitive position in the evolving telecommunications landscape. Overview Strategic ...