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Research Oct 2026
... Access Insights Already a Gartner client? Finance and accounting BPO providers are evolving from transaction-focused service delivery toward AI-enabled operations. CFOs should prioritize providers’ ability to orchestrate processes, strengthen governance, and continuously transform and scale finance operations ...

Analyst(s):   Jan Ambergen
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Premium Research Oct 2026
... CRM service platforms are shifting from systems of record and engagement to AI-driven execution platforms. Service leaders need to prepare for the market shift and understand how separating engagement from data and context (aka headless CRM) changes process execution, signal quality, and service outcomes ...

Analyst(s):   Devra Struzenberg   |   Daniel O'Sullivan
Premium Research Oct 2026
... Gartner First Takes Fresh insights on emerging trends Heads of I&O should treat growing political scrutiny of AI data centers prior to the U.S. midterm elections as an infrastructure delivery risk. Before committing to 2027 capacity, assess provider exposure, verify delivery assumptions, and negotiate ...

Analyst(s):   Mark Margevicius   |   Melanie Freeze   |   Paul Wang   |   Chuck Lawton   |   Ryan Shows
Premium Research Oct 2026
... As CSPs adopt AI, automation that only spans a single domain delivers limited value, leading to a demand for end-to-end network orchestration. CSP vendor product leaders can capitalize with cross-domain solutions that align with network orchestration fabrics while still upholding security guarantees. ...

Analyst(s):   Kosei Takiishi
Premium Research Mar 2026
... The impetus to become an AI-first enterprise prompts an all-hands-on-deck flurry of AI-related activities, with many stakeholders vying for influence over the AI strategy. Heads of enterprise architecture must co-create an AI alliance to unify stakeholders on a centrally defined strategy and value realization ...

Analyst(s):   Benjamin Arnberg   |   Auria Asadsangabi
Premium Research Jul 2025
... Investing in AI compels tech CEOs to innovate products and revamp operations — each with distinct risks and timelines. Tech CEOs must weigh near-term survival against long-term defensibility amid pressure from AI-native startups and investors expecting proof of AI-driven innovation and efficiency. Overview ...

Analyst(s):   Martin Prendergast
Research Feb 2026
... Already a Gartner client? Organizations often struggle to realize business value from data, analytics, and AI when use cases are defined as technical solutions. D&A leaders must engage stakeholders in a structured problem-framing process to clarify decisions, outcomes and actions, ensuring use cases drive ...

Analyst(s):   Alan D. Duncan
Research Jul 2026
... Self-evolving AI agents that autonomously modify their own components will soon succeed the first-generation static systems. Product leaders must reassess product roadmaps, governance frameworks, and customer priorities to capture value from these continuously improving agentic systems in the next two ...

Analyst(s):   Mark Driver
Premium Research Aug 2026
... noise to manage down. When a business leader reaches into technology, or an IT leader reaches into the business, that friction can signal an emerging AI-era leader. Learn to read the signal and respond with precision. Insights at a Glance Issue Impact More Detail Gartner Recommended Reading Gartner Insights ...

Analyst(s):   Lori Blickensderfer   |   Chris Howard   |   Jaime Capella   |   Val Sribar   |   Tori Paulman   |   Kevin Smith   |   Shawn Murphy
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