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Premium Research Sep 2026
... For heads of logistics facing legacy technology constraints, targeted AI adoption no longer requires platform modernization. By deploying lightweight, modular AI solutions, leaders can realize measurable KPI gains and ROI within weeks, solving targeted operational challenges without expensive upgrades ...

Analyst(s):   Ed Smith
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Research Aug 2026
... Access Insights Already a Gartner client? AI adoption is faltering, and it’s a problem that more training or experimentation can’t fix. Employees lack basic, foundational information about AI’s value and personal impact will hold back effective long-term adoption and use. CHROs have a limited window ...

Analyst(s):   Kaelyn Lowmaster
Premium Research Sep 2026
... human-dominated work. CSCOs must adapt to an operating reality where AI is transforming talent pipelines, workflows, and workforce strategy. This Executive Report examines what shifts are already underway and how leaders can differentiate for an AI-dominated world. Key Findings Introduction Analysis Conclusion ...

Analyst(s):   Matthew Matsko   |   Tess Frenzel   |   Mel Mohamednur
Research Oct 2026
... Access Insights Already a Gartner client? AI value is often limited by workforce-data challenges that technology alone cannot solve. CHROs build AI data readiness by communicating why trusted workforce data matters, prioritizing accountability and embedding trusted-data behaviors across HR. Insights ...

Analyst(s):   Chris Hester
Premium Research Feb 2026
... Learn how to design an AI portfolio that prioritizes impact and value — moving beyond scattered projects to a strategic, manageable approach that maximizes organizational success. When to Use Directions for Use Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Sarah James   |   Joe Ham   |   Whit Andrews
Research Aug 2026
... Access Insights Already a Gartner client? As retailers move AI from pilots into store workflows, adoption will be dependent on whether associates trust AI during live customer and operational decisions. We outline five actions CIOs can take to improve adoption and business outcomes. Insights at a Glance ...

Analyst(s):   Arul Saxena   |   Kelsie Marian
Premium Research Oct 2026
... Becoming an AI-first enterprise requires a transformation that evolves beyond AI technology programs. Decisive action is needed to redesign the three models (economic, operating and control), identify where agents receive authority and avoid eight predictable pitfalls that stall agent initiatives at ...

Analyst(s):   Soyeb Barot   |   Luke Parker   |   Ramke Ramakrishnan   |   Dennis Xu   |   Steve Deng   |   Chirag Dekate
Research Sep 2026
... Access Insights Already a Gartner client? AI is becoming a horizontal technology, but not a horizontal spending opportunity. A small group of industries will continue to account for the majority of AI investment through 2030, making industry-specific strategies critical for technology providers seeking ...

Analyst(s):   Jeff Casey   |   Shivani Palepu   |   Jonathan Rivera   |   Rishi Sood   |   Peter Kjeldsen   |   Marlena Brown   |   Debbie Buckland   |   Jonathan Davenport   |   Kay Arnott   |   Scot Kim   |   Simon Cushing   |   Gregor Petri   |   Inna Agamirzian   |   James Ingham   |   Nicole Foust   |   Sruthi Nair   |   Hanna Karki
Research Oct 2026
... Insights Already a Gartner client? As customer preferences diverge, service leaders face a false choice between AI-led and human-led service. Two-track CX purposefully designs and connects both AI and human-led tracks within one service model, preserving customer choice while improving trust, efficiency ...

Analyst(s):   Christopher Sladdin   |   Michael Chiu
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