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Premium Research Oct 2026
... Knowledge management has become a critical challenge as organizations work to equip AI agents and assistants with AI-ready knowledge and information. Heads of enterprise applications deploying AI must use an operating model to align KM strategies with business objectives and foster a culture of knowledge ...

Analyst(s):   Jed Cawthorne   |   Darin Stewart   |   Stephen Emmott   |   Tim Nelms   |   Jennifer MacIntosh
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Research Feb 2026
... client? AI-augmented code modernization tools partially automate and optimize legacy application modernization tasks. Software engineering leaders can help their teams leverage them to reduce time, effort and risk compared to manual methods while overcoming cost, quality and timeline constraints in modernization ...

Analyst(s):   Prasanna Lakshmi Narasimha   |   C.A. Swan   |   Erin Khoo   |   Howard Dodd
Research Jan 2026
... adopt site reliability engineering practices to deliver on their reliability and resilience goals. Heads of I&O must strategically evaluate and invest in AI SRE tooling to lower cost of SRE adoption, meet operational demands and deliver effective reliability, efficient products, platforms and services. ...

Analyst(s):   Chris Saunderson   |   Daniel Betts   |   Hassan Ennaciri
Research Sep 2026
... Gartner client? CIOs who aren’t guiding their organization’s AI journey contribute to a failure to achieve value from AI investment. CIOs’ unique combination of skills (strategic business leadership, knowledge of technology, and understanding of AI tools) allows them to influence and align investment with ...

Analyst(s):   Stephen O'Malley
Research Aug 2026
... Insights Already a Gartner client? As AI is accelerating the evolution of customer experiences, it is essential for CMOs to understand how their highest-priority personas are leveraging AI throughout their customer journey. This research outlines how to incorporate AI activities into customer personas and ...

Analyst(s):   Halle Stern
Research Dec 2025
... Access Insights Already a Gartner client? Managers are in a position to drive their teams’ effective usage of AI, but lack preparation and resources to do so. CHROs must activate managers to support the integration of AI into work. Insights at a Glance Impact Brief Actions and Cautions How to Execute ...

Analyst(s):   Carmen von Rohr
Premium Research Mar 2026
... Identify, prioritize, and communicate cost optimization opportunities (such as scaling AI across the SDLC, reducing tooling costs) that improve efficiency and free up funds for high-value innovation. Outcome Suggested Partners Step 1 Step 2 Step 3 Gartner Insights Abstract ...

Analyst(s):   Alec Pallin
Research May 2026
... client? As AI adoption continues to grow, CAEs must embrace this technology to drive more efficient and effective audit processes through purposeful selection of audit-specific use cases. Moreover, CAEs must adapt coverage strategies to provide assurance over the organization’s use of AI. Analysis Research ...

Analyst(s):   James Bourke   |   Devanshu Mehrotra
Premium Research Apr 2026
... achieve transformational value from their function’s AI investments. Use this maturity assessment to establish your HR function’s current maturity, find priority gaps and receive recommended next steps across six key capabilities associated with HR AI maturity. Overview About the Tool and Its Results ...

Analyst(s):   Hanne Nieberg   |   CV Viverito   |   Christopher Long   |   LJ Justice   |   Stephanie Clement   |   Lydia Wu   |   Seyda Berger-Böcker   |   Eser Rizaoglu   |   Andy Karr   |   Harsh Kundulli   |   Cian O Morain   |   Chris Hester
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