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Research Mar 2024
... Access Research Already a Gartner client? Just stopping by? The increased proliferation of generative AI use cases makes it difficult for organizations to know where to start. HR leaders can customize the attached template to run a workshop with their HR function and find the best use-case ideas. When ...

Analyst(s):   Jackie Watrous   |   Eser Rizaoglu
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Premium Research Nov 2025
... unexpected cost overruns are limiting returns. Service leaders must enhance the performance of GenAI chatbots and IVRs by integrating more traditional AI rule-based technologies to improve ROI. Gartner Research ...

Analyst(s):   Ian Elliott
Webinar On-Demand
... help you achieve your goals. •Discover the 5 key patterns of AI-human partnership to prepare for •Identify ways that AI is transforming day-to-day work already •Get ahead and plan for how AI will transform work in the years to come Return to this web page to watch the webinar. Contact us at gartnerwebinars ...

Analyst(s):   Helen Poitevin
Announcement May 03 2023
... Has Prompted an Increase in AI Investment 70% of Organizations Currently in Exploration Mode with Generative AI In a recent Gartner, Inc. poll of more than 2,500 executive leaders, 45% reported that the publicity of ChatGPT has prompted them to increase artificial intelligence (AI) investments. Seventy ...
Research Jun 2026
... optimistic about generative AI (GenAI), with audit functions rapidly adopting the technology to improve efficiency, quality, and risk management. Generic AI use cases, however, will deliver only marginal gains. To achieve transformative impact, CAEs must align AI with core audit workflows, invest in building ...

Analyst(s):   Margaret Moore Porter   |   James Bourke
Premium Research Mar 2026
... This development further creates immediate ripple effects. To navigate heightened unpredictability, data and analytics leaders responsible for AI must leverage AI-informed scenario planning to recalibrate strategic and operational resilience across the enterprise. Analysis Contributors Gartner Recommended ...

Analyst(s):   Sarah James   |   Lydia Clougherty Jones   |   Michael Gabbard
Premium Research Sep 2026
... As AI accelerates in Oracle OCI through use cases such as generative AI copilots or AI agents, IT procurement leaders face consumption volatility, AI cost overruns, and underused commitments. IT procurement leaders should mitigate risk by negotiating multiyear price protections, spend flexibility, and ...

Analyst(s):   Tobi Bet   |   Brenna Detra
Premium Research Jan 2026
... Rapid adoption of multiple forms of AI offers transformative potential for financial services institutions. CIOs must prepare for nontechnology risks including potential damage to brand and customer trust, and regulatory sanctions due to misrepresentation, biased outcomes, or potential psychological ...

Analyst(s):   Alistair Newton   |   Laurie Shotton
Research May 2025
... Cybersecurity’s lack of involvement is a key risk for successful GenAI deployment. More than two-thirds of midsize enterprises rate themselves as ineffective in securing GenAI tools. This research explains three cybersecurity red flags and mitigating actions that midsize enterprise CIOs must take. Overview Strategic ...

Analyst(s):   Srishti Khanna   |   Patrick Long
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