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Research Sep 2026
... Access Insights Already a Gartner client? A pilot proves that AI works, not that its production economics are supportable, and the teams that shape those economics often sit outside I&O. Heads of I&O must turn attribution into control, match controls to cost behavior and rebaseline workload economics ...

Analyst(s):   Kuldeep Singh
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Premium Research May 2026
... Architecture Diagram Architecture Capabilities & Components Automated Content Management AI-Assisted Collaboration AI-Augmented Productivity AI-Augmented Communication AI-Augmented User Devices and Endpoints AI-Augmented Automation AI-Enabled Knowledge Management Core Operations Key Architecture Principles & Patterns ...

Analyst(s):   Darin Stewart   |   Olga Martí   |   Larry Cannell   |   Melinda Morales   |   Timon Watson
Research Jun 2024
... Access Research Already a Gartner client? Just stopping by? AI capabilities in CSP customer and business operations span three core use cases. This research helps CSP CIOs choose a vendor with capabilities that best match their AI in CSP customer and business operations requirements and sourcing strategies ...

Analyst(s):   Pulkit Pandey   |   Peter Liu   |   Amresh Nandan
Announcement March 31 2022
... Business Solutions Summit 2022 will discuss the latest insights on application strategy, software engineering leadership, API strategies, artificial intelligence (AI), customer experience, emerging technologies and more. Audience and Topics: The conference is expected to feature 50+ Gartner experts and ...
Research Aug 2026
... Access Insights Already a Gartner client? What an AI agent did and what triggered it can be recorded, but why it acted cannot be verified. That gap widens with multiagent handoffs. Software engineering leaders must instrument every component of an agentic system to turn that record into operating and ...

Analyst(s):   Shiva Varma   |   Keith Guttridge
Research Oct 2026
... when it is increasingly a labor relations issue. CIOs can use this research to learn how to partner with HR and unions to prepare civil servants for AI-driven work, build trust, and accelerate adoption of emerging technologies. Insights at a Glance Strategic Planning Assumption Impact Brief Actions ...

Analyst(s):   Yasaswini Guntupalli   |   Saher Mahmood   |   Michael Berkholtz
Premium Research Feb 2025
... Advancements in autonomous vehicle systems are driven by efficient data processing, adaptive AI and fleet insights. Product leaders should focus on scalable embedded AI solutions to enhance safety, optimize costs and unlock revenue, leveraging cloud systems for continuous learning and development. Overview ...

Analyst(s):   Jon Erensen   |   Ben Lee   |   Stacey Yin
Premium Research Jan 2026
... Service leaders are investing in new technologies, but remain concerned about agent adoption. This research explores current agent sentiment toward their tools and provides guidance on how to rebuild trust in systems and tools to drive future adoption of AI solutions. Insights at a Glance Context The ...

Analyst(s):   Jonathan Schmidt
Research Oct 2026
... Access Insights Already a Gartner client? Improving sales productivity with AI requires more than just adding new technology to existing processes. CSOs must decouple revenue from headcount and focus on the workflows and metrics that drive results. By adopting this strategy, CSOs can accelerate sales ...

Analyst(s):   Dan Gottlieb   |   Robert Blaisdell
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