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Research Jun 2026
... Access Insights Already a Gartner client? Without machine-readable operational intent, AI agents cannot reliably protect business outcomes. Heads of I&O should expand agentic NetOps beyond troubleshooting only after defining explicit spec-driven operational intent for priority business journeys. Insights ...

Analyst(s):   Mike Leibovitz   |   Andrew Lerner
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... help you achieve your goals. •Hear what Gartner forecasts for IT spending growth in 2025 and beyond •Learn the differences between economic vs. administrative buyers •Discover which regions and markets will be most resilient in the new levels of global volatility and why Return to this web page to watch ...

Analyst(s):   John-David Lovelock   |   Mark McDonald   |   Katie Gove
Research Sep 2026
... Access Insights Already a Gartner client? AI leaders must balance AI ambition with the mitigation of increasing technology, talent and business risks to maximize enterprise value from AI. Gartner’s seven themes help AI leaders focus on the decisions and actions that matter most through 2027. Analysis ...

Analyst(s):   Erick Brethenoux
Research May 2026
... Access Insights Already a Gartner client? To unlock AI value, CMOs must redesign marketing around decisions, not tasks. This research helps CMOs prioritize business-critical decisions and build team accountability to drive growth and learning outcomes, while also enabling future agentic workflows to ...

Analyst(s):   Kristina LaRocca-Cerrone   |   Kate Fridley   |   Sharon Cantor Ceurvorst
Research Jun 2026
... Access Insights Already a Gartner client? CPOs source and contract for AI and transformation initiatives but fail to capture ROI because adoption is not enforced. Make organizational change management and adoption metrics contractual by tying vendor accountability to real usage and outcomes, thereby ...

Analyst(s):   Karl Rosander
Research Jul 2026
... Access Insights Already a Gartner client? Supply chains are improving decision speed through AI and analytics but struggle to convert decisions into action. This research helps CSCOs close the decision execution gap by defining the right time for execution, codifying decision logic, and enabling scalable ...

Analyst(s):   Ankur Mehta   |   Alejandro Santalo
Research Jun 2026
... Access Insights Already a Gartner client? D&A leaders can scale data and AI activities and accelerate enterprisewide impact with an operating model that empowers business units to deliver autonomously while enforcing central standards. Learn how organizations adopted a franchise model to balance consistency ...

Analyst(s):   Cameron Roche   |   Dalia Naguib   |   Jorg Heizenberg   |   Kurt Schlegel
Research May 2026
... Access Insights Already a Gartner client? AI efficiency alone does not scale revenue due to systemic constraints. To turn time savings into a durable commercial advantage, CSOs must implement capacity orchestration by intentionally allocating human and digital selling power to overcome a variety of bottlenecks ...

Analyst(s):   Bill Yetman   |   Steve Rietberg
Research Apr 2022
... Already a Gartner client? CSPs are focusing on increasing adoption of AI and automation to help customers with their overall experience. CSP CIOs must develop an approach for sourcing and implementation with the intent to scale AI adoption across customer and business operations. Overview Market Definition ...

Analyst(s):   Pulkit Pandey   |   Amresh Nandan
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