Analyst(s): Lopa Sinha | Mike Rollings | Remi Gulzar | Jessica Harrison | Avivah Litan | Maheen Ahmad | Svetlana Sicular | Aviral Vyas
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... Access Insights Already a Gartner client? AI vendors are promising smarter, more productive, more value-add contact centers. But investing in the hottest tools and systems is not enough. AI will not transform your contact center without an added investment in adoption, specialized roles, and smarter metrics ...
... Disruptive AI technologies and increased productivity expectations underpin the need for CHROs to transform their functions. This Hype Cycle provides insights into innovative operating models, service delivery components and technologies necessary to effectively transform the HR function. Analysis Definition ...
... CHROs face intense pressure to adapt their workforces to new ways of working, particularly as AI continues to transform business models and operations. This Hype Cycle is essential for building workforce development strategies that meet current and future needs. Analysis Definition: Why This Is Important ...
... budgets and talent gaps, CMOs must pivot from headcount reductions to strategic AI talent optimization. CMOs must navigate the attrition and budget hurdles to optimize human intelligence, retain top performers, and help build an AI-centric marketing organization. Insights at a Glance Strategic Planning Assumption ...
... Access Insights Already a Gartner client? Integrating AI capabilities across strategic phases of the product development life cycle acts as a core strategy to accelerate the product development life cycle and improve decision-making speed and quality. Replacing linear processes with dynamic execution ...
... The combination of edge computing and artificial intelligence can uncover opportunities for new revenue streams or indirect data monetization. This research offers CIOs real-world use cases that leverage edge AI and elevated product innovation. Overview Introduction Analysis Gartner Recommended Reading ...
Analyst(s): Michelle Duerst | Ellen Eichhorn | Anthony Mullen
... Access Insights Already a Gartner client? R&D can fail to secure AI funding by focusing solely on efficiency use cases. AI presents an opportunity to accelerate the rate of invention and discovery, effectively shifting R&D economics to the front end. Heads of R&D must rebalance investments to drive product-led ...
... Banking payment technology is going through a period of change as payment methods such as stablecoins, central bank digital currencies and real-time cross-border payments are introduced against a backdrop of geopolitical tension. CIOs can use these trends to set payment technology priorities and str ...