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Research Aug 2026
... client? The rapid growth in AI consumption combined with changing pricing and market dynamics has led to dramatically different budgeting and forecasting requirements as AI is deployed at enterprise scale. CIOs must take a new approach by implementing four key practices that align AI costs to the business ...

Analyst(s):   Stephanie McReynolds   |   Robert Naegle
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Research Aug 2026
... plateau unless shared services organizations evolve their operating model to deliver AI-driven process transformation as virtual teams, blending fit-for-purpose AI agents with human expertise and specializing in AI governance. Overview Strategic Planning Assumptions Introduction Future State Current ...

Analyst(s):   Silvia Pontini
Premium Research Sep 2026
... Retail CIOs have not yet solved the challenge of AI value realization within current deployments. While AI investment, deployment and governance continue to mature, most retailers struggle to translate AI initiatives into measurable business outcomes. These survey findings examine how retail CIOs are ...

Analyst(s):   Tom Nolan
Research May 2025
... enterprise networks’ public, private and hybrid cloud infrastructures. SRM leaders should understand the key features, use cases and role of microsegmentation in their environment and which model is the right fit for it. Overview Strategic Planning Assumption Market Definition Market Description Market Direction ...

Analyst(s):   Charanpal Bhogal   |   Adam Hils   |   Rajpreet Kaur
Premium Research Apr 2025
... Recent advances in artificial intelligence are affecting who supplies applications to enterprises and what they're used for. This report connects changes at the data and application layers to the evolution of competitive strategy in the tech industry and to enterprise investments in tech. Acknowledgments ...

Analyst(s):   Research Board Research Team
Research Feb 2025
... Gartner client? AI agents are software entities that can autonomously or semiautonomously perform tasks and are poised to revolutionize enterprise IT operations. This research can help IT operations leaders assess the opportunities, risks and challenges of adopting AI-based agents in their functions. ...

Analyst(s):   Cameron Haight
... leadership, talent, and cultural shifts essential for success in the AI era. As co-leader of Gartner’s cross-functional Future of Work research community, Tori helps guide research that equips leaders to make future-ready decisions today. In 2023, Tori launched Gartner’s inaugural Hype Cycle for the Future ...
Premium Research Aug 2026
... Agentic AI is not just an opportunity — it is a strategic necessity for organizations determined to lead. The time for experimentation is over; enterprises must move decisively from pilots to scaled deployment and transformative impact. This journey map is your blueprint for action. When to Use Directions ...

Analyst(s):   Joe Ham   |   Var Shankar   |   Haritha Khandabattu   |   Pieter den Hamer
Premium Research Sep 2026
... Gartner First Takes Fresh insights on emerging trends Enterprise application leaders must see OpenAI’s Dots as persistent AI co-workers with their own identities and defined responsibilities within existing shared workspaces. Set up guardrails to govern mixed workspaces where humans and agents have ...

Analyst(s):   Justin Tung   |   Cory Decker   |   Olga Martí
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