... Access Insights Already a Gartner client? Rapid advances in technology require service and support leaders to focus closely on the future and how their organization will evolve with it. The true power of AI lies in amplifying — not replacing — human talent to create valuable service experiences. Analysis ...
Analyst(s): Brad Fager | Emily Potosky
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... This case study shows how government CIOs can use artificial intelligence and other technologies to prevent major road accidents, save lives and improve infrastructure through onboard devices that enable early identification of blackspots. Case Overview Gartner Recommended Reading Notes Gartner Research ...
... Technology Leadership community share their approaches to distinguishing human and digital labor, attributing AI-related costs, assessing shifts in workforce effort, and measuring the impact of AI agent work. Overview Summary of Results Survey Results Detail Gartner Insights Abstract ...
... How to Stand Out in Your Category: Buyer Insights for Telemedicine Software July 24, 2024 Contributor: Caroline Hogan Buyer behavior insights to help you level up your marketing strategy. The increased use of virtual care has transformed how patients seek and receive healthcare. Among people aged 18 ...
... In the rapidly evolving AI era, marketing content teams face the challenge of integrating AI tools and techniques into their processes and developing new ways of working in a complex, dynamic environment. CMOs can apply these approaches for enhanced efficiency, improved operations and better governance ...
... Access Insights Already a Gartner client? Customer service leaders frequently make decisions without knowing how customers will respond. Synthetic customers reduce this uncertainty by simulating customer reactions before changes are implemented, making them a valuable decision-support tool that reduce ...
Analyst(s): Maria Marino | Brett Overbey | Michael Chiu | Chad Storlie
... Services companies have long relied on a talent pyramid with a high correlation between total workforce and services revenue. Gartner’s nine guiding principles can transform tech services leaders’ delivery models and create a more agile and flexible workforce. Insights at a Glance Strategic Planning A ...