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AI as Unmanaged Outsourcing: The Hidden Cost of Losing Control

Premium Research Jul 2026

... overestimating AI savings by viewing AI as an internal capability rather than outsourced intelligence. When AI replaces activities previously performed internally, this distinction becomes critical. This guidance highlights hidden costs and helps leaders evaluate the true life cycle impact of AI adoption. ...

Analyst(s): Ryan McKinney

Small Models Will Power the Next Generation of AI Products

Research Jul 2026

... Already a Gartner client? As AI agents become always-on inside products, overleveraging large models quietly breaks product economics. Small language models offer an efficient and specialized execution engine for high-volume AI use cases, helping scale AI products and agentic AI without runaway cost or complexity ...

Analyst(s): Omar Ansari | Radu Miclaus | Jim Hare

Engineering Trust: The New Hard Skill Essential for Leading AI

Premium Research Jul 2026

... rely on handshakes and consensus to build AI trust will stall adoption and add to AI resistance, even if the technology is sound. Trust is now a hard skill. Only those who engineer challenge, transparency, and shared accountability will scale AI and enable true AI business value. Insights at a Glance Issue ...

Analyst(s): Julia McDowell | Christie Struckman | Madelin Santana | Kevin Smith

How to Decide Where to Reimagine When the Technology Won’t Stop Changing

Premium Research Sep 2026

... Reimagining only at a process or task level will result in incremental gains from AI investments. To tap into transformative opportunities, CIOs must use business capabilities as a stable, strategic guide for focused, deep AI reimagination. Insights at a Glance Contributors Gartner Recommended Reading ...

From Demo to Production: Closing the AI Agent Reliability Gap

Premium Research May 2026

... Reliability is a core challenge for AI agent enterprise adoption. Current AI agents are commonly built on top of LLMs whose performance varies unpredictably across tasks. However, AI leaders can improve reliability at the system level by controlling their AI agents’ scope and level of autonomy, setting ...

How HR Can Build AI Value on a Tight Budget

Research Jun 2026

... Insights Already a Gartner client? AI requires high investments and carries the risk of delivering marginal returns. CEOs need CHROs to demonstrate value with existing AI tools before budgets are approved for new HR purchases. Discover practical use cases to deliver AI value from existing tools. Insights ...

Analyst(s): Lydia Wu | Rania Stewart

Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2026, Las Vegas, NV

Conference December 8 - 10

... do I secure time on-site with a Gartner analyst? How is Gartner creating an environment of inclusion at its conferences? How does Gartner approach health and safety at conferences? How do I become an exhibitor? ...

Podcast: How to Start & Scale Innovation in Data, Analytics & AI Projects

Premium Research May 2024

... This episode of the D-Suite focuses on managing innovation in data, analytics and AI projects. Gartner expert Michael Gabbard and Constantyn Chalitsios, chief digital officer at Westlake, share their insights on balancing immediate ROI demands with forward-looking innovative investments. Gartner Research ...

Analyst(s): Michael Gabbard | Rita Sallam | Afraz Jaffri

Vodcast: How to Start & Scale Innovation in Data, Analytics & AI Projects

Premium Research May 2024

... This episode of the D-Suite focuses on managing innovation in data, analytics and AI projects. Gartner expert Michael Gabbard and Constantyn Chalitsios, chief digital officer at Westlake, share their insights on balancing immediate ROI demands with forward-looking innovative investments. Overview Gartner ...

Analyst(s): Michael Gabbard | Rita Sallam | Afraz Jaffri

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