... Access Insights Already a Gartner client? As AI use expands into more aspects of audit work, CAEs need mechanisms to ensure AI outputs are accurate, reliable and traceable to evidence sources. See how audit at Cognizant built an effective SOX testing agent by combining LLM and deterministic methods. ...
Analyst(s): James Bourke | Gisele Antunes
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... emerging trends Heads of I&O should view Everpure’s announcement as evidence that AI data sovereignty increasingly depends on data intelligence. Prioritize capabilities that provide visibility, governance, and control over how AI accesses, uses, and acts on enterprise data. Overview Strategic Planning Assumption ...
... CPaaS and CCaaS platform features, combined with AI, are providing powerful tools to improve customer experience. Product leaders need to focus on positive business outcomes as measured by KPIs like average handling time and mean time to resolution when building their CPaaS and CCaaS solutions. Overview ...
... Application leaders responsible for legal and compliance technologies can leverage AI to automate manual tasks, provide insights, increase operational efficiency, and manage risk. This report identifies use cases for AIin ten different legal practice areas and gives advice on how to exploit them. Overview ...
... Insights Already a Gartner client? AI’s most impactful use cases aren’t about incremental productivity, as they unlock new revenue streams, disrupt markets, and redefine what’s possible. Product leaders who focus solely on operational efficiency are poised to lose the AI race, and the future belongs to ...
... work intelligence tools offer help understanding how AI will impact jobs, but they rarely deliver actionable insights. This research evaluates these tools, highlighting their limitations, and explores alternatives that organizations can use to align AI investments with workforce planning and talent strategy ...
Analyst(s): Brent Cassell | Emily Rose McRae | Maggie Schroeder-O'Neal | Rania Stewart
... Access Research Already a Gartner client? API gateways now support emerging needs for AI mediation and agentic AI. As gateway capabilities are vital to modern architectures, software engineering leaders should use this research to explore diverse API gateway solutions and identify the best fit for their ...
Analyst(s): Shameen Pillai | Nicholas Carter | Wei Jin | John Santoro
... Access Insights Already a Gartner client? Leaders responsible for AI must manage the cost of turning enterprise data into insights and actions. Use this checklist to control token spend, eliminate waste, and align AI consumption with business value by shifting from data availability to context economics ...
Analyst(s): Soyeb Barot | Yogesh Bhatt | Deepak Seth | Ray Collins | Adam Ronthal | Antonia Roesler
... client? Integration platform as a service enables users to integrate applications and data, automate processes, create composite services and support AI adoption. This research helps software engineering leaders choose iPaaS solutions that offer the right depth of capabilities for their use cases. Overview ...
Analyst(s): Allan Wilkins | Andrew Humphreys | Keith Guttridge | Andrew Comes