... operationalize risk appetite and drive risk culture. By leveraging “must achieve” and “must avoid” outcomes they can help businesses apply risk appetite in their decision making and guide employees on expected risk management behaviors. Gartner Insights Abstract ...
Analyst(s): Lore Maguire
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... Emerging AI agents differ in capabilities, cost and reliability with unclear cost-benefit due to usage-based pricing. Customer service and support technology leaders should use this research to optimize value over cost when planning AI agent deployment to supplement their workforce. Overview Strategic ...
... General counsel have four critical priorities in 2027: positioning legal as a strategic partner during periods of uncertainty, formalizing AI governance and policies, ensuring board oversight of AI and other material risks, and adapting the legal operating model and talent strategy to account for continuous ...
... AI agent adoption outpaces governance, exposing enterprises to major risks. Delivering agent governance at the speed of AI requires that AI leaders shift from relying on manual processes to platform-neutral guardian agents to ensure unified visibility, active runtime controls, and strategic resilience ...
... This step-by-step guide includes documents and tools to help IT service management leaders build an artificial intelligence strategy for their IT service desk that significantly boosts end-user productivity, eases agents’ workload and optimizes service desk performance. Overview Steps Gartner Recommended ...
... Too often, change communication strategies focus on generating “buy-in” for a change through overtly positive narratives. Focus on how change communication can close key understanding gaps around “why” changes are strategically necessary and “how” they’ll impact teams’ and employees’ workflows. Insights ...
... Guide software engineering teams to scope, build, test, and deploy an AI agent that meets governance and security requirements and drives success on business outcomes. Outcome Suggested Partners Step 1 Step 2 Step 3 Step 4 Gartner Insights Abstract ...
... operational stability of the organization. This tool equips CISOs to effectively brief the executives on key cybersecurity risks, priorities, and actions in the M&A process, supporting informed decisions and proactive risk management. When to Use Directions for Use Gartner Recommended Reading Gartner Insights ...
Analyst(s): Tisha Bhambry | Christopher Mixter | Rob McMillan
... Access Insights Already a Gartner client? AI code review tools are becoming commoditized, making selection simpler than vendor marketing suggests. Software engineering leaders should focus on elimination criteria, integration fit and risk appetite rather than exhaustive feature comparison. Gartner Insights ...