... critical risk of unmanaged delegation of authority to AI agents is obscured by the focus on model error. This research describes how agent authority drift occurs and the impact of it and provides guidance on how leaders must maintain control as AI agents scale. Insights at a Glance Issue Context Impact ...
Analyst(s): Nabeeha Ahmed
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... Access Insights Already a Gartner client? As AI increasingly drives workforce change, organizations must communicate layoffs clearly and consistently. CCOs should help prevent organizations from “AI washing” by focusing on unified messaging that builds trust, reduces anxiety and maintains positive sentiment ...
... The autonomy of agentic AI brings organizational complexity, pushing PPM leaders to a governance tipping point. To stay relevant, PPM leaders must shift from project governance to drive ecosystem value. This research helps PPM leaders navigate agentic AI complexities to minimize risk. Insights at a Glance ...
... Gartner client? Manual classification alone is unsustainable at enterprise scale. Cybersecurity leaders must operationalize AI-driven data classification by selecting appropriate data for AI classification, combining classification methods and ensuring human oversight to close governance and compliance gaps ...
... Lack of clarity diminishes understanding, reduces EA value perceptions and minimizes AI usability with an EA repository. Heads of EA can use this research to bring clarity with a canonical ontology that supports AI and prompt engineering with EA content. Insights at a Glance Issue Impact More Detail ...
... AI tools are transforming buyer research for sellers, saving time and boosting productivity. With automation capabilities, AI is set to dominate seller research workflows. Investing inAI-led sales research is now essential for CSOs, as it provides instant access to valuable buyer insights. Overview ...
Analyst(s): Shiela Rahimian | Dan Gottlieb | Greg Hessong
... Gartner client? A universal CRM covering all technologies is a myth due to market fragmentation and the fast evolution of AI. This research guides enterprise application leaders in navigating CRM complexities, reviewing technologies, and identifying best-fit solutions for their unique business needs. ...
... Gartner client? Premature staff reductions based on assumptions, not data, create operational disruption and limit AI-driven value. This note equips customer service leaders to use phased AI deployment and workforce planning together for precise, adaptive staffing that sustains service excellence. Insights ...
... Gartner client? AI-optimized servers will continue to grow strongly throughout 2030 due to increasing levels of capital expenditure, primarily by service providers. Concerns around ROI will not deter investments by large service providers who are determined to be at the front of the AI race. Opportunity ...