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Premium Research Jul 2026
... Maximizing the impact of custom AI solutions hinges on empowering employees to confidently use and oversee AI. Software engineering leaders must prioritize driving adoption alongside technical development, as neglecting it will jeopardize desired outcomes. Insights at a Glance Strategic Planning Assumption ...

Analyst(s):   Chris Meering   |   Nabeeha Ahmed   |   Deacon D.K Wan   |   Justin Tung
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Research Feb 2026
... Access Insights Already a Gartner client? Unclear layoff messaging can leave retained employees anxious and adrift, and with AI increasingly cited as the cause, lack of clarity about its long-term impact fuels apprehension. CCOs must communicate a clear path forward, even amid uncertainty, to maintain ...

Analyst(s):   Alexandra Earl
Research Feb 2026
... Access Insights Already a Gartner client? AI-native providers applying SaaS-era playbooks for geographic expansion are getting disqualified from enterprise deals, failing at launch, and watching costs spiral. Tech CEOs must provision discretionary funding for regional infrastructure to eliminate latency ...

Analyst(s):   Igor Marchal
Research Jun 2025
... Gartner client? Given their potential business impact, AI agents have become one of the most discussed trends in technology. This research can help AI leaders answer the key questions on selecting use cases and technologies and getting started on their AI agent journey. Overview Introduction Analysis Gartner ...

Analyst(s):   Anthony Mullen   |   Arun Chandrasekaran   |   Ben Yan   |   Erick Brethenoux   |   Tom Coshow   |   Leinar Ramos   |   Haritha Khandabattu   |   Avivah Litan   |   Tong Zhang   |   Gabriele Rigon   |   Pieter den Hamer
Research Jul 2021
... represents technologies that are pivotal to the realization of the real-time health system vision. It is an essential reference for CIOs when assessing the value and impact of technologies that facilitate the next-generation healthcare delivery organization. Analysis Definition Why This Is Important Business ...

Analyst(s):   Barry Runyon   |   Gregg Pessin
Premium Research Jul 2026
... You may be tempted by the siren song of self-service AI agent creation tools, which can accelerate agentic AI deployment. But heads of enterprise architecture must prevent agentic AI chaos, such as sprawl, authority drift, “agent babysitting,” or token profligacy, by codifying AgentOps practices now. ...

Analyst(s):   Rhyan Light   |   Benjamin Arnberg
Research Jul 2026
... Access Insights Already a Gartner client? Balance AI roadmap strategy by aligning the art of the possible with the art of the plausible. Learn how Heads of Enterprise Architecture can classify AI investments as “defend,” “extend,” and “upend” to connect AI demand to business value, governance, and execution ...

Analyst(s):   Eric Ratts
Premium Research May 2026
... involves dynamic customer demands that require revenue management to shift from traditional features to AI-enabled intelligence-driven features. Seek AI-RM&M solutions that facilitate purpose-driven AI transformation and outcome delivery. Insights at a Glance Market Outlook Current Market Landscape Market ...

Analyst(s):   Mounish Rai
Premium Research Jun 2026
... AI costs will rise as vendors end pricing subsidies and complex agentic workflows increase spend per task. Leaders responsible for AI must model ROI at four times current costs; they need to shift to active cost controls and ruthlessly limit GenAI to high-value, transformational AI uses that don’t rely ...

Analyst(s):   Ray Collins   |   Luke Parker   |   Eric Knipp   |   Lydia Leong   |   Rita Sallam   |   James Plath   |   Stephen Wheeler
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