... Access Insights Already a Gartner client? Critical perspective and insight from Neil MacDonald, distinguished VP analyst Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Neil MacDonald
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Access Insights Already a Gartner client? C-suite skepticism is growing as AI costs rise and value realization lags. High-tech executives and their GTM teams must shift from rapid-payback claims to stories shaped around predictable multiyear costs, strong governance, and sustained value, or they risk ...
... AI agents fail when models lack domain, operational, and environmental context. AI and analytics architects must use this reference architecture to design a compositional context layer — unifying enterprise knowledge and runtime state and providing the trusted grounding required for reliable agentic ...
... enterprise software — the SaaSpocalypse, pace-layered architecture, and AIOps management — will derail current supply chain AI strategies. CSCOs should refine their supply chain AI strategy to navigate these disruptions and avoid unanticipated shocks. Insights at a Glance Strategic Planning Assumption ...
... Access Insights Already a Gartner client? Sustained healthcare investment will drive medical device market growth, particularly in specialized Internet of Medical Things (IoMT) devices. As providers adopt long-term care models, demand will shift toward interoperable solutions that improve outcomes, efficiency ...
... Access Insights Already a Gartner client? Over the next two to four years, B2C AI will shift to background agent-to-agent orchestration. CSP product leaders must expose machine-readable catalogs, secure agent identity and consent, enable agentic commerce, and deploy ambient home intelligence to capture ...
... Access Insights Already a Gartner client? To elevate B2C journeys over the next 12 months, CSPs need bounded, supervised agentic AI in a dynamic customer engagement framework. CSP product leaders should embed human-in-the-loop automation across care, retail and network security to reduce cost to serve ...
... client? Over the next 12 to 24 months, B2C AI will shift from discrete assistants to multiagent orchestration and LLM platform brokerage. CSP product leaders should coordinate agents across care, commerce and home connectivity, with guided confirmation to monetize AI traffic and defend the customer interface ...
... Job redesign must become a more common activity as AI changes work. Because the magnitude of job evolution will vary, so should the magnitude of corresponding job redesign. This article helps CHROs and their teams develop a consistent framework to rightsize their job redesign work. Insights at a Glance ...